Operations Support Analyst

hace 2 semanas


La Colombia Biz Latin Hub A tiempo completo

**Rol**: Operations Support Analyst (Junior)
- **Ubicación**: Remoto
- **Tipo de contrato**: Tiempo completo

Estamos buscando un **Operations Support Analyst (Junior)** quien será el responsable de apoyar la operación de la plataforma e-commerce, brindando soporte técnico y ayudando a resolver incidentes escalados.

**Responsabilidades clave**:

- Atender solicitudes y problemas técnicos escalados desde soporte L1.
- Documentar soluciones y contribuir a la base de conocimiento interna.
- Colaborar con equipos de soporte, producto y desarrollo para mejorar la experiência de usuario.
- Apoyar en tareas de administración de sistemas: usuarios, permisos y configuraciones.
- Identificar oportunidades de automatización y mejora de procesos para reducir tiempos de resolución.

**Requisitos**:

- 2+ años de experiência en soporte técnico en entornos e-commerce o similares.
- Conocimientos básicos en HTML/CSS y herramientas de ticketing.
- Deseable experiência con herramientas de monitoreo como Splunk o AppDynamics.
- Plus: conocimientos de Oracle BCC, Java, SQL y SAP.
- Excelentes habilidades de comunicación, servicio al cliente y resolución de problemas.
- **Inglés intermedio-avanzado** (oral y escrito).
- Título universitario en áreas de TI o experiência equivalente.

**Ofrecemos**:

- Oportunidad de crecimiento y aprendizaje en un entorno dinámico.
- Trabajo remoto.
- Participación en mejoras continuas y proyectos de impacto.

**¿Te apasiona brindar soporte técnico y trabajar en e-commerce?**

Queremos conocerte Postula ahora y lleva tu crecimiento profesional al siguiente nível.

Tipo de puesto: Tiempo completo

Pregunta(s) de postulación:

- ¿Tienes al menos 2 años de experiência brindando soporte técnico en plataformas de e-commerce o similares?
- ¿Tienes experiência previa utilizando herramientas de ticketing o sistemas de gestión de soporte?
- ¿Tienes conocimientos básicos de HTML y CSS?
- ¿Tienes unnuvel conversacional de ingles?
- ¿Cual es tu expectativa salarial bruta mensual en USD?


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