Outbound Sales Agent

Overview:
Full Potential Solutions (FPS) is a new performance based outsourcing firm headquartered in Boston, MA with operations in Kansas City, MO; Metro Manila, Philippines and Chennai, India that puts culture and employees first. We employ the best people, processes and proprietary technology available to deliver multichannel solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results. Our mission is to create an environment where our people THRIVE

**Our Core Values**:

- **Integrity**:

- Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
- ** Excellence** - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
- ** Accountability** - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
- ** Grace**:

- Respect and appreciate differences, Care for one another, Humility, Make work personal

**Our Mission**: To create conditions within which people can thrive

At FPS, we put our people first, because your success is our success. Our mission is simple: create a culture in which our employees thrive, because we believe that happy, motivated teams achieve groundbreaking results.

Do you enjoy interacting with people? Are you a natural sales person? If this is YOU, come be a part of our growing team

Full Potential Solutions is recruiting Outbound Sales Agents for our upcoming training classes. In addition to a dynamic team environment, you’ll enjoy competitive benefits, generous incentives, and performance-based bonuses

Come join us and work with some of the world’s biggest companies We’re looking for smart, driven and talented people to join our rapidly growing team here in Bogota, Colombia.

**Responsibilities**:

- Present, promote and sell products/services using solid arguments to prospective small business customers.
- Perform cost-benefit and needs analysis of potential customers to meet their needs.
- Establish, develop and maintain positive business and customer relationships.
- Reach out to customer leads through cold calling.
- Coordinate sales effort with team members and other departments.
- Keep abreast of best practices and promotional trends.
- Continuously improve through feedback.
- Proven experience as tele-sales representative or another sales role.
- Proven track record of successfully meeting sales quota preferably over the phone.
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
- Ability to learn about products and services and describe/explain them to prospects.
- Excellent communication and interpersonal skills.
- Cool-tempered and able to handle rejection.
- Outstanding negotiation skills with the ability to resolve issues and address complaints.

Qualifications:

- General understanding and experience with call centers/customer service, or sales.
- Very **strong English language and communication skills** (written and verbal) and robust affinity to US culture/business/consumers
- High proficiency in communicating across several platforms. Must be able to form connections using their voice or with written messages. A pleasant phone voice is an advantage.
- Must exhibit supreme oral expression and remarkable presentation skills; Highly articulate and eloquent.
- Oral comprehension. Strong analytical and problem-solving skills.
- Must be highly confident and effective in talking, dealing, presenting, selling, negotiating with various job levels - from assistants, managers, to business owners and executives across different industries.
- Ability to use current computer equipment and programs being used.
- Must have strong administrative, computer, organizational and detail skills.
- Ability to work independently and as a member of a team.
- Possess strong problem-solving skills with the ability to monitor work for accuracy and thoroughness.
- Outstanding communication and listening skills.
- Ability to deal with customers patiently, tactfully and efficiently by presenting services to the customer for save and sales opportunities, and completing save/service order activity in an accurate and timely manner.
- Support the mission, vision, and values of Full Potential Solutions.
- Enthusiastic, energetic, self-motivated, professional and detail-oriented approach towards work and all work projects.
- Possess strong decision