HR Professional Operations

TITLE HR Professional Operations (Generalist) - Colombia Location: Colombia/Bogotá Flexible Working / Hybrid - **Office and Remote combination ( 3 days at the office and 2 days at Home)** **_"Please submit CVs in English"_** **Why BT Business** We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed. Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure. Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So, if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future. **About the role** Working as part of a virtual HR Services team across the Americas region, the role holder acts as a trusted HR professional adviser for line managers and employees, by providing a consistent and high-quality service, in line with company values, policies, and best practice. The role holder is flexible to work across boundaries to resolve complex problems using their HR and payroll expertise, and constantly seeks to deliver excellent customer service to the business and colleagues through continuous process improvement. **You’ll have the following responsibilities** - Acts as an honest and trusted HR professional advisor for line managers and employees alike, providing consistent advice and a clear rationale behind recommended actions. - Use HR expertise and best practice to provide quick & innovative solutions to resolve complex problems. - Work with colleagues across HR Services and wider HR community to ensure a consistent approach to process and policies and drive an integrated and high-quality service to the business. - Full cycle payroll processing and accountability for assigned countries. Argentina, Chile, Colombia or other countries with smaller employment. - Accurately and timely monthly compliance and other statutory government reporting. - Works closely with offshore Recruitment Team on all hires and recruitment-related requirements. - Provides expert advice on Immigration legislation and activities. - Accountable for in-country compliance and legislative reporting. - Manages the local administration of employee benefits. - Supports the Country HR Business Partner team in managing non-complex case management activities in a timely and robust manner (including advising and supporting line managers with informal and formal performance policies and procedures, discipline and grievance cases, and employee redundancy cases) - Undertakes any HR transactional activities that must remain within country boundaries. Acts as the HR representative and signatory, where required and appropriate. - Ensures people data administration is accurate, and employee records are up to date. - Remains current on all HR policies, programmes, and practices and stays informed of new (and pending) local laws and regulations. - Works closely with the legal team to stay informed of requirements regarding data protection law and regulations. Includes health and benefits Enrollment, government and other business registrations. - Collaborates and works closely with the regional and global HR, payroll hub, finance, legal and other teams to achieve business objectives and initiatives. - Takes an active role in inducting new starters to deliver a confident and credible on-boarding experience. - Develops a strong understanding of the business in which they operate, and a comprehensive understanding of the local and regional culture and customs. **You’ll have the following skills and experience** **Skills required for the job**: - Be a role model to promote and create a safety culture with a zero-accident mentality, being visible within the field environment and always leading by example. - Subject matter expert in payroll and HR skills and competencies. - Communication skills to engage with both individuals & groups at both team and management level. - Ability to utilise PowerPoint and other media formats in a confident manner to present training and coaching content in a classroom environment.