Service Team Lead

hace 2 semanas


Colombia Citi A tiempo completo

Operations Supervisor responsible for providing solutions and support to Clients in coordination with the Bank's Teams. The general objective of this function is to support the checker/approver activities of the Area. **Responsibilities**: - Manage, coordinate and control the entire Custody process of customer documentation for Corporate Banking products, in compliance with Bank policies. - Ensure that all the guidelines defined in the Security Protocol of the Bank Vault are met 100% and comply with them. - Ensure that the designated analyst delivers timely responses to all requests from CitiService and internal areas of the Bank, follow up on special cases by negotiating response times with user areas. - Ensure that the instructions of the security protocol of the Bank Vault are complied with 100%, - Control the process of registering, sending and withdrawing promissory notes with Deceval - Execute the documentary checker activities of 100% of the documents that enter or leave the vault. - General Supervision of the Custody area, and operational support to the other areas of the unit. **Qualifications**: - 0-2 years of relevant experience - Experience in operational Areas - Computer proficiency - Consistently demonstrate clear and concise written and verbal communication - Proven investigative and analytical skills - Demonstrated ability to present concepts and influence change - Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results - Proven ability to work under limited supervision within a team environment - Focus on details **Education**: - Bachelor's degree/University degree or equivalent experience - Additional Job Description Skills in control activities Analysis of regulations and policies Report execution - **Job Family Group**: Customer Service - **Job Family**: Institutional Customer Service - **Time Type**: Full timeCiti is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting



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