Remote IT Specialist

**About us**

UniSol Technologies, Inc. is a fast-growing company in the IT industry located in San Juan, PR. Our mission is to empower businesses to achieve their full potential through innovative and intuitive technology solutions. We strive to provide our customers with the highest level of service and support, while delivering cutting-edge products that exceed their expectations. We are committed to staying at the forefront of technological advancement and to constantly improving our products and services to meet the changing needs of our customers.

**Remote IT Specialist**

We are seeking a talented IT Specialist residing in Colombia to join our remote team. As an IT Specialist you will be responsible for troubleshooting and resolving issues in a timely manner and you will play a vital role in delivering exceptional IT support services to our customers, ensuring smooth operations and optimal technology performance.

**Responsibilities**
- **Technical Support**: Provide excellent support to customers, addressing technical issues, troubleshooting hardware and software problems, and resolving network connectivity issues demonstrating flexibility to adapt to different customer's environments and needs.
- **System Maintenance**: Perform routine maintenance tasks such as software updates, system optimizations, and security patch installations to ensure customer systems are up-to-date and secure.
- **Problem Diagnosis**: Identify and diagnose technical problems, utilizing analytical skills to develop effective solutions promptly.
- **Incident Management**: Prioritize and manage multiple support tickets simultaneously, adhering to service-level agreements (SLAs) and ensuring timely resolution.
- **Training and Consultation**: Provide training and guidance to customers on IT best practices, software usage, and security protocols.
- **Customer Communication**: Communicate effectively with customers to understand and assess their IT needs, explain technical concepts in non-technical terms, and provide updates on issue resolution progress.
- **Documentation**: Maintain accurate and detailed documentation of customer interactions, troubleshooting steps, and resolutions, ensuring knowledge sharing within the team.
- **Continuous Learning**: Stay updated on emerging technologies, industry trends, and best practices to enhance technical expertise and contribute to service improvements.
- **Collaborative Environment**: Collaborate with cross-functional teams, including other IT Specialists and Management, to ensure seamless service delivery.

**Qualifications**
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Proven experience in IT support roles, preferably within an IT managed service provider environment.
- Proficiency in diagnosing and troubleshooting hardware, software, and network issues.
- Strong knowledge of networking concepts, protocols, and security.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Customer-focused approach and a commitment to delivering high-quality service.
- Strong organizational skills and the ability to manage and prioritize multiple tasks.
- Industry certifications (e.g., CompTIA A+, Microsoft Certified Professional, Cisco CCNA) are a plus.
- Ability to work independently and as part of a collaborative team.

**Job Type**: Full-time **(Contract).**

**Pay**: $900 to $1,100

**Benefits**:

- Professional development assistance

**Schedule**:

- 8-hour shift
- Weekends as needed

**Supplemental Pay Types**:

- Bonus payment

**Experience**:

- IT support: 2 years minimum (required)
- IP networking: 1 year minimum (required)
- Microsoft Windows Server: 1 year minimum (required)

**Other**:

- Immediate Availability

**Job Types**: Full-time, Contract
Contract length: 12 months

Job-related location requirement: