Bilingual Customer Service Agent

hace 3 días

Bogotá, Colombia New Frontier Immigration Law A tiempo completo

Join the New Frontier Immigration Law team and help change the lives of 1 million undocumented immigrants in the USA. Our mid-sized law firm in Phoenix, AZ is committed to humanitarian-based immigration and finding innovative solutions for seemingly impossible problems.

Are you ready to join one of the fastest-growing law firms in the US, where incredible opportunities await? Here, we don’t just offer a job: we provide an environment that challenges you to become the best version of yourself.
- Learn more about New Frontier Immigration here.
- Learn more about our CEO/Founder Hillary here.Learn more about our Core Values here.

Role Objective

We are seeking a Bilingual Customer Service Agent (Contract) to join our team. As a CSR Agent, you will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence. Your goal will be to ensure exceptional service standards and sustain high customer satisfaction. Customer feedback is priceless, and our CSRs can gather it for us.

Success Attributes:

- Problem solving abilities
- Patience
- Attentiveness
- Emotional Intelligence
- Clear Communication Skills (Verbal & Written)
- Creativity & Resourcefulness
- Time Management Skills
- Willingness to Learn
- Genuinely delighted to help customers
- An empathetic communicator

**Responsibilities**:

- Developing company imageries and delivering a powerful and consistent brand. This will be achieved via digital and print form and by leveraging a proven graphics ability with great attention to detail
- Handle high amounts of incoming calls with call quality targets
- Produce sales leads
- Identify and evaluate customers’ needs to deliver satisfaction
- Build sustainable relationships of trust through open and interactive discussion
- Provide accurate, valid and comprehensive information to customers
- Manage complaints and follow up to secure resolution
- Keep records of customer interactions, process customer accounts, and file documents

**Requirements**:

- Bilingual in English and Spanish (native level Spanish)
- Have previous experience and demonstrated success in sales
- Knowledge of the legal services industry
- MUST be familiar with the law and have an in-depth understanding of the legal services industry
- Proven customer support experience or experience as a client service representative
- Experience with CRM systems and practices

Compensation & Benefits
- $2,500,000 - $3,500,000 COP (Depending on Experience)

We want you to be excited about coming to work every day. If this opportunity sparks your enthusiasm and aligns with your professional aspirations and personal values, we can't wait to connect with you

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