Knowledge Technology and Process Lead

hace 2 semanas

Desde casa, Colombia Openpath Security Inc. A tiempo completo

Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

Envysion, now a Motorola Solutions company, is a leading provider of enterprise video security and business analytics solutions for the quick-service restaurant and retail industries.

Envysion's cloud-based solution integrates video systems with sales data to proactively identify potentially fraudulent transactions and optimize operations without the need to monitor hours of video footage.

**Job Description**:
Envysion Technical Support is seeking a dynamic and self-motivated Knowledge Lead. This is a full-time position that will join our Knowledge Management Team to help lead the improvement, delivery and maintenance of our knowledge vision and strategy, for the Video Security and Access Control business unit.. This position will act as a process and technical lead for Knowledge initiatives.

**Responsibilities**:
- Build and support the Knowledge Centered Services (KCS) program within Envysion and across VSA- Operate as an influencer and change maker for process and tools- Strong written and verbal interpersonal skills- Act as the Knowledge Domain Expert (KDE), developing and curating the knowledge base, filling knowledge gaps and ensuring consistency- Act as a SME for our end-to-end knowledge technical solutions and collaborate with operational teams for improvement of knowledge delivery and supporting toolsets- Assist in the maintenance and improvement of Knowledge Base content and information organization to ensure continued help of the knowledge base- Assist in analyzing the effectiveness of the new knowledge management programs by measuring usage and evaluate impact in terms of the organizational benefits (reporting)- Act as representative of Knowledge, Customer Experience, and Customer Communities across all brands and expansions

Basic Requirements

**Required Skills**:
- Associates or Bachelors Degree in Engineering, IT, Technology- Basic knowledge of the KCS principles- Project management experience

LI-JM3

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes
- EEO Statement_

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