Customer Service Associate

hace 2 semanas

Medellín, Colombia Fusion CX A tiempo completo

**About the Role**

As a Customer Service Associate - Consumer Products Support, you will be responsible for handling inbound customer interactions, resolving issues efficiently, and maintaining accurate documentation across systems. The role requires strong problem-solving skills, attention to detail, and the ability to meet defined service-level targets. This is a full-time, work-from-office role based in Colombia.

**Key Responsibilities**
- Efficiently manage a high volume of inbound calls and support tickets
- Identify customer needs, research issues, and provide clear solutions via phone support
- Accurately document all customer interactions in the designated call center database
- Meet individual and team performance targets, including FRT, CSAT, resolution rates, and other defined KPIs
- Follow standard operating procedures and quality guidelines consistently
- Maintain professionalism, clarity, and accuracy across all customer communications
- Responsibilities may evolve based on operational requirements._

**Job Requirements**:
**Education**
- Graduation from a recognized institution

**Experience & Skills**
- Prior experience in customer service or contact center operations preferred
- Ability to handle high interaction volumes with consistency and accuracy
- Strong verbal communication and problem-resolution skills
- Comfort working with ticketing and customer support systems
- Ability to work in a structured, KPI-driven environment
- Capability to work independently in a work-from-office setup

**Work Mode**:

- Work From Office (WFO)
- Location: Colombia

**Why Join Fusion CX?**:
Fusion CX offers call center job vacancies or customer service jobs in Colombia across diverse consumer support operations, providing structured workflows, clear performance metrics, and a professional work environment. Employees gain exposure to high-volume customer interactions while building long-term stability and growth within a global CX organization that values accountability, consistency, and people-first operations.

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