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Customer Service Associate

hace 2 semanas


Medellín Antioquia, Colombia Solvo Global SAS A tiempo completo

This is a full-time on-site role for a **Customer Service Associate** / Back office position at **Solvo Global in Medellin**. The role involves tasks related to customer support, satisfaction, phone etiquette, customer service and ensuring a positive customer experience on a day to day basis. As a front line of support, you will play a crucial role in delivering top-quality service to our clients, while contributing to a positive and high performing work environment. **Responsibilities** - Maintain a high rate of Isolved client retention by delivering superior customer service and addressing client inquiries effectively. - Conduct research and resolve client inquiries, providing prompt and accurate solutions. - Appropriately escalate complex issues for clients and participants, following our standard operating procedures. - Participate in customer service training programs to enhance your knowledge and skills, enabling you to deliver exceptional support. **Location** ON SITE / 5 days per week ["CAMACOL - Cra 63 # 49ª-31, Edificio Camacol Barrio El Estadio. Piso 9"] Tipo de puesto: Tiempo completo