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Service Delivery Director

hace 3 semanas

San Vicente Ferrer, Colombia Sutherland A tiempo completo

Sutherland is seeking an attentive and goal-oriented person to join us as an **Service Delivery Director** to oversee one of our exciting Healthcare programs We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

**SD Directors in this role get to**:
**Strengthen relationships**: Establish and maintain communication with clients and / or team members; understand needs, resolve issues and meet expectations.
**Impact the bottom line**: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and / or keen observations.
**Improve the company**: Make recommendations to enhance processes and boost ease and efficiency.
**Define Sutherland’s reputation**: Oversee and manage performance and service quality to guarantee customer satisfaction.
**Empower the workforce**: Determine training needs to equip staff with fundamental skills and knowledge.

**Qualifications**:**
- A Bachelor’s Degree
- 3 years of operations leadership experience w/in a BPO industry (minimum of 300 headcount)
- **Healthcare vertical/domain experience is **_preferred (experience with membership services model will be a major plus)_**
- Strong analytical skills; be able to interpret data, identify trends and make suggestions for improvements
- Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
- Ability to effectively coach, mentor and develop front-line leaders
- Strong verbal and written communication skills; be able to communicate in a clear, constructive and professional manner