Empleos actuales relacionados con Service Desk Analyst Permanent Wfh - Bogota - Emapta

  • Service Desk, Ssr Analyst

    hace 2 días

    Bogota, Colombia Globant A tiempo completo

    We are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect. Right now, we are looking for a** Service Desk Analyst** to join our Team! You will be the key person for solving any technical...

  • Service Desk Analyst

    hace 2 semanas

    Bogota, Colombia HUBTEK A tiempo completo

    **Description**: **Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services. We have been impacting the world **since 2018** and we want to...

  • Service Desk Supervisor

    hace 4 días

    Bogota, Colombia Rappi A tiempo completo

    It is time for you to join us to show the world that we are the company that is coming to change paradigms, where we revolutionize hours, minutes and seconds. Because in Rappi WE SEE OPPORTUNITIES where others see problems. WE SEE CLOSENESS where others see distance. WE SEE ADRENALINE where others see pressure. Join a team where we are all capable of...

  • Service Desk Analyst

    hace 7 días

    Bogota, Colombia HUBTEK A tiempo completo

    **Description**: **Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our **Talent and Training** services. We have been impacting the world **since 2018** and we want to keep pushing...

  • Digital Marketing Specialist Permanent Wfh

    hace 1 semana

    Bogota, Colombia Emapta A tiempo completo

    **Job Information**: Industry - Employment - Recruiting - StaffingSalary - 3.500.000 COP - 5.500.000Work Experience - 4-5 yearsLocation - ColombiaFunctional Expertise (Verticals) - Sales & MarketingCity - BogotaState/Province - Bogota, D.C.Country - ColombiaZip/Postal Code - 110111We’re looking for **Digital Marketing Specialist** who needs to be able to...

  • Desk Analyst

    hace 18 horas

    Bogota, Colombia The Bridge Social A tiempo completo

    **Descripción**: **Somos The Bridge** The Bridge es la red de profesionales digitales más grande de LATAM con más de 230 mil rockstars. Startups, scale-ups, grandes empresas y consultorías de todo el mundo trabajan con nosotros para conseguir los proyectos más desafiantes e impactantes. ¿Estás listo para participar en el desafío? **La...

  • Service Desk

    hace 2 semanas

    Bogota, Colombia Netlogistik A tiempo completo

    _**netLogistik**_ **es una empresa dedicada a brindar servicios de Tecnología para la cadena de suministro, buscando siempre dar un valor agregado a nuestros clientes y actualmente nos encontramos en el #23 **_**de Top Companies en expansión.**_ Escolaridad: Ing. en sistemas o carreras a fin (concluida) Experiência: Al menos 1 año atendiendo clientes...

  • Global Service Desk Leader

    hace 2 semanas

    Bogota, Colombia DXC Technology A tiempo completo

    Looking for a professional with proven experience leading Service Desk operations, with high communication & negotiation skills. Teamwork and a good level of English (written and oral) are required for fluent interactions within DXC in a multicultural environment. He/She will be responsible for: - Led service desk operations for different clients based in...

  • IT Service Desk Team Lead

    hace 4 días

    Bogota, Colombia Emapta A tiempo completo

    **Job Information**: Job Family **IT*** Work Arrangement **Onsite*** City **Usaquen*** State/Province **Distrito Capital de Bogotá*** Country **Colombia*** **Boost Your Career: Discover the Top 3 Reasons Why Leading Our IT Service Desk Team is the Dream Opportunity!** Are you ready to redefine your professional journey? Join our dynamic team as...

  • Service Desk Analyst Level I

    hace 2 semanas

    Bogota, Colombia HUBTEK A tiempo completo

    **Description**: **Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services. We have been impacting the world **since 2018** and we want to...

Service Desk Analyst Permanent Wfh

hace 2 semanas

Bogota, Colombia Emapta A tiempo completo

**Job Information**:
Industry
- Employment - Recruiting - StaffingWork Experience
- 1-3 yearsLocation
- ColombiaFunctional Expertise (Verticals)
- Information TechnologyCity
- BogotaState/Province
- Bogota, D.C.Country
- ColombiaZip/Postal Code
- 110111We’re looking for a **Service Desk Analyst** who responds to requests for technical assistance via phone or electronic means; possesses excellent communication skills to document and communicate their findings, internally and externally.

**Here's an overview**
- Employment Type: Full-time
- Schedule: Day shift, Mid shift or Night shift
- Work Arrangement: Permanent WFH

**About our client**

You will work with a digital consultancy recognized for accelerating technology adoption to transform business and enable change. We deliver clients nationwide with robust cloud, modern workplace, collaboration, security, and networking solutions.

**What are the daily tasks?**
- Interact with customers and must be able to communicate at a technical and non-technical level with peers, management, and customers.
- Categorize, prioritize, and gather necessary information about each reported issue.
- Resolve or redirect issues for resolution within the service level agreement timeframe.
- Provide excellent customer service with a friendly, positive attitude.
- Function as the first point of contact for all network and server-related issues.
- Proactively monitor customer environments for faults, failures, and performance issues.
- Resolve all incidents and service requests that have been previously documented or can be resolved with little investigation.
- Ensure customer contact is regularly updated with information regarding progress in resolving their issue.
- Escalate higher-level issues to appropriate resources for in-depth investigation.
- Communicate (verbal and written) with engineers on shift to ensure tickets are addressed.

Our employees are one of the keys to our success, therefore we make sure that our company culture remains diverse and always ready to celebrate unique skill sets.

Empower your career aspirations

Send your CV or resume today.

**Requirements**:

- Associate degree in a network or systems-related field, or comparable experience
- At least 2 years of experience with help desk or network support preferred
- Windows 7, Windows 10, Microsoft Office Suite, and Active Directory for reset/unlocks
- Previous exposure to Cisco network devices and Windows servers
- VMWare or Citrix knowledge helpful
- Net+ certification helpful
- CCNA preferred
- Strong English written and verbal communication required

**Benefits**:

- 5 Days work week
- Work-items (laptop, mouse, and headset)
- Indefinite term type contract
- 5 extra days of vacation leave (20 in total) that could be monetized
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations - Bogotá and Medellin
- Upskilling: Emapta Academy