Empleos actuales relacionados con Service Desk Analyst Level I - Bogota - HUBTEK
-
Service Desk Analyst
hace 2 semanas
Bogota, Colombia HUBTEK A tiempo completo**Description**: **Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our **Talent and Training** services. We have been impacting the world **since 2018** and we want to keep pushing...
-
IT Service Desk Analyst Level 2
hace 1 semana
Bogota, Colombia Emapta A tiempo completo**Job Information**: Job Family **IT*** Work Arrangement **Onsite*** City **Usaquen*** State/Province **Distrito Capital de Bogotá*** Country **Colombia*** **Revolutionize Your Career with Global Opportunities in Outsourcing Excellence** Emapta isn't just another outsourcing solution provider—it's a revolutionary force in the industry....
-
Service Desk Analyst
hace 2 días
Bogota, Colombia Hy Cite Enterprises A tiempo completoBe part of the best talent! Multinational company is looking for Service Desk Analyst. If you have: - Systems engineering degree or related - 2 years of previous experience minimum required - Experience in Critix required - Fluent English Required This is your opportunity! Main responsabilities: 1- Create and maintain user accounts in Active Directory,...
-
Service Desk, Ssr Analyst
hace 1 semana
Bogota, Colombia Globant A tiempo completoWe are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect. Right now, we are looking for a** Service Desk Analyst** to join our Team! You will be the key person for solving any technical...
-
IT Service Desk Shift Lead
hace 1 semana
Bogota, Colombia Emapta A tiempo completo**Job Information**: Job Family **IT*** Work Arrangement **Onsite*** City **Usaquen*** State/Province **Distrito Capital de Bogotá*** Country **Colombia*** **Elevate Your Career with Emapta: Where Innovation Meets Opportunity** Experience the pinnacle of outsourcing success with Emapta. Boasting over a decade of industry mastery across six...
-
Service Desk Supervisor
hace 1 semana
Bogota, Colombia Rappi A tiempo completoIt is time for you to join us to show the world that we are the company that is coming to change paradigms, where we revolutionize hours, minutes and seconds. Because in Rappi WE SEE OPPORTUNITIES where others see problems. WE SEE CLOSENESS where others see distance. WE SEE ADRENALINE where others see pressure. Join a team where we are all capable of...
-
Desk Analyst
hace 7 días
Bogota, Colombia The Bridge Social A tiempo completo**Descripción**: **Somos The Bridge** The Bridge es la red de profesionales digitales más grande de LATAM con más de 230 mil rockstars. Startups, scale-ups, grandes empresas y consultorías de todo el mundo trabajan con nosotros para conseguir los proyectos más desafiantes e impactantes. ¿Estás listo para participar en el desafío? **La...
-
IT Service Desk Team Lead
hace 1 semana
Bogota, Colombia Emapta A tiempo completo**Job Information**: Job Family **IT*** Work Arrangement **Onsite*** City **Usaquen*** State/Province **Distrito Capital de Bogotá*** Country **Colombia*** **Boost Your Career: Discover the Top 3 Reasons Why Leading Our IT Service Desk Team is the Dream Opportunity!** Are you ready to redefine your professional journey? Join our dynamic team as...
-
IT Infrastructure Service Desk agent
hace 2 semanas
Bogota, Colombia Eurofins GSC Poland Sp. z o.o. A tiempo completoIT Infrastructure Service Desk agent49_744000098421300Obowiązki As an IT Infrastructure Service Dek Agent, you will provide support to our customers via phone and helpdesk ticketing system. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues. You will escalate issues that extend beyond Tier I span of...
-
Knowledge Management y Service Desk
hace 4 días
Bogota, Colombia SERVICIOS LATAN A tiempo completoServicio LATAM, Importante Compañía de Tecnología con presencia en más de 11 países prestando servicios de soporte IT, Help Desk, mantenimiento preventivos, Instalaciones, Network. Requiere Knowledge Management y Service Desk con mas de 2 años de experiência en servicio de administración del módulo y proceso de knowledege realizando el apoyo en...
Service Desk Analyst Level I
hace 2 semanas
**Description**:
**Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services.
We have been impacting the world **since 2018** and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.
Our modern offices are **pet-friendly** and we provide different amenities such as casual attire, and free beverages. Some of our **benefits** are health club membership, exercise plan, nutritional plan or home medical services.
As a **Service Desk Analyst Level I**,** you will be in charge of monitoring the automation of the bots to ensure that the bots run as expected in the agreed schedule.
**Some of your responsibilities are but are not limited to**:
- Monitoring bots' automation to ensure that the bot runs as expected in the agreed schedule.
- Monitoring the transactional table to verify that the bot is processing its task and updating its transactional table in the database.
- Communicate and inform to customer when an issue is identified during the monitoring and the bot should be stopped to fix it.
- Respond to customer service desk tickets to solve requirements made.
- Update configuration bots to fix issues (First Level), test them and set them up to production again.
- Manage and solve service desk tickets within the service level agreement.
- Communicate internally with team groups and provide key information on time.
- Escalate to the next level of support with development or providers.
**Requirements**:
**What would help you succeed**:
- Believe and love what you do.
- Teamwork.
- Proactivity.
- Goal and results orientation.
**Minimum requirements**:
- **Studies**:A high school degree and a technical, technological, associate or bachelor's degree is **required**, in studies related to Systems, Automation, Technology, Software, Computing, Electronics, IT, or similar fields.
- **Experience**: Desirable basic knowledge in** Automation Anywhere and SQL server**.
- **Language**: Good English skills are required, with B2 proficiency or higher preferred.
**Perks**:
- **Schedule**: The schedule operates on a **weekly rotation**, with **five workdays** from Monday to Sunday and **two days off**. Shifts run from 12:00 a.m. to 10:00 a.m., 5:00 a.m. to 3:00 p.m., 7:00 a.m. to 5:00 p.m., 11:00 a.m. to 9:00 p.m., 12:00 p.m. to 10:00 p.m. 1:00 p.m. to 11:00 p.m., and 8:00 p.m. to 6:00 a.m. **following the American calendar.**:
- **Contract**: Indefinite term contract + Benefits.
- **Places**:Only for Colombia. This position will be **remote**.
- **Salary**: COP 2.500.000 + Connectivity Allowance (COP 30.000) + USD bonus for KPI compliance.
**Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?
