Service Desk Analyst

hace 2 semanas

Bogota, Colombia HUBTEK A tiempo completo

**Description**:
**Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services.

We have been impacting the world **since 2018** and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.

Our modern offices are **pet-friendly** and we provide different amenities such as casual attire, and free beverages. Some of our **benefits** are health club membership, exercise plan, nutritional plan or home medical services.

As a **Service Desk Analyst Level I**,** you will be in charge of monitoring the automation of the bots to ensure that the bots run as expected in the agreed schedule.

**Some of your responsibilities are but are not limited to**:

- Monitoring bots' automation to ensure that the bot runs as expected in the agreed schedule.
- Monitoring the transactional table to verify that the bot is processing its task and updating its transactional table in the database.
- Communicate and inform to customer when an issue is identified during the monitoring and the bot should be stopped to fix it.
- Respond to customer service desk tickets to solve requirements made.
- Update configuration bots to fix issues (First Level), test them and set them up to production again.
- Manage and solve service desk tickets within the service level agreement.
- Communicate internally with team groups and provide key information on time.
- Escalate to the next level of support with development or providers.

**Requirements**:
**What would help you succeed**:

- Believe and love what you do.
- Teamwork.
- Proactivity.
- Goal and results orientation.

**Minimum requirements**:

- **Studies**:High School degree is** required. **Desirable technical, technological, associate or bachelor's degree related to Systems, Automation, Technology, Software, Computing, or similar fields.
- **Experience**: Basic knowledge in** Automation Anywhere and SQL server** is desirable.
- **Language**: Good English skills are required, with B2 proficiency or higher preferred.

**Perks**:

- **Schedule**:Weekly rotating schedule**, running from either Monday to Friday or Wednesday to Sunday. The shifts are from 6:00 a.m. to 4:00 p.m., 8:00 a.m. to 6:00 p.m., and 3:00 p.m. to 1:00 a.m., following the American calendar.
- **Contract**: Indefinite term contract + Benefits.
- **Places**:Only for Colombia. This position will be **remote**.
- **Salary**: $ 2.500.000 COP + USD bonus for KPI compliance.

**Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?

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