Logistics Customer Service Specialist

hace 1 semana

Medellín, Colombia Nassau National Cable A tiempo completo

Position: Full-time.
- Location: Hybrid. (Medellin, Col - 3 days of WFH).
- Salary: $800 - $1000 USD/Month
- Experience: 1 - 3 years (Not a dealbreaker).
- US Holidays OFF.
- English Level: B2+
- Prestación de servicios con proyección a largo plazo.
- **ENGLISH RESUME IT'S A MUST.**

Nassau National Cable is a fast-growing e-commerce company in the industrial sector, having expanded by 500% over the last two years and now operating in six countries worldwide. We’re currently seeking a **Logistics Customer Service Specialist** to join our team and support our post-sales operations.

This is a **customer service-oriented role** with a strong emphasis on **logistics and shipping knowledge**. You’ll be responsible for handling follow-ups, tracking orders, and keeping clients updated about their shipments.

**What You’ll Do**
- Answer inbound calls and make outbound calls to provide clients with accurate tracking updates
- Follow up with carriers and clients regarding the location and status of shipments
- Provide support with shipping documentation, including BOLs and other required forms
- Ensure clients receive timely, clear communication about delivery status and any potential delays
- Work with internal teams to troubleshoot and resolve shipping or delivery issues
- Contribute ideas to improve shipping processes and the customer experience

**What We’re Looking For**
- Experience in **logistics, transportation, dispatching**, or **customer service** related to shipping
- Familiarity with **track & trace systems**, **TMS**, and **BOL/document generation**:

- Strong communication skills (English level B2 or higher - both written and verbal)
- Ability to multitask and stay organized in a fast-paced environment
- A proactive attitude, high energy, and a customer-first mindset
- Team player who enjoys solving problems and helping others

**Why Join Us?**
- Be part of a company that’s growing fast and investing in talent
- Gain exposure to international logistics operations
- Enjoy a hybrid schedule (3 days WFH, 2 days in office)
- Competitive benefits including health insurance, paid vacations, and bonuses

Application Question(s):

- What is your monthly salary expectation in USD?
- When are you available to start working?

**Experience**:

- Logistics/Shipping: 1 year (preferred)

**Language**:

- English (required)

**Location**:

- Medellín, Antioquia (required)

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