Patient Care Specialist

hace 6 días

Medellín, Colombia International Staffing Solutions A tiempo completo

Patient Care Specialist - Customer Service (Phone Support)

**Location**: Envigado, Colombia - On-site
**Employment Type**: Full-Time
**Industry**: Healthcare - Orthopedic & Chiropractic Network

**About the Role**

We are seeking a **Patient Care Specialist** with strong **customer service skills via phone** to join our growing healthcare network of orthopedic and chiropractic clinics across Miami, Florida. This role is essential in supporting patients through their medical journey from initial consultations to surgeries, follow-up care, and necessary logistics such as transportation.

**Key Responsibilities**
- Answer inbound calls and make outbound follow-ups to patients in a professional and empathetic manner.
- Schedule and confirm appointments for orthopedic and chiropractic consultations, treatments, and surgeries.
- Provide patients with detailed instructions regarding pre
- and post-operative care.
- Coordinate transportation services for patients when needed.
- Act as a liaison between patients, medical providers, and administrative staff to ensure seamless communication.
- Maintain accurate and up-to-date patient records in compliance with HIPAA regulations.
- Follow up on pending medical documents, imaging results, and referrals.
- Support patients in understanding their treatment plans and next steps.

**Qualifications**
- High school diploma or equivalent (Associate’s or Bachelor’s degree in healthcare administration or related field preferred).
- **Bilingual (English/Spanish) required**.
- Minimum 1 year of experience in customer service or patient care coordination.
- Strong phone communication and active listening skills.
- Ability to handle sensitive patient information with confidentiality.
- Excellent organizational skills and attention to detail.

**Benefits**
- Competitive salary.
- Paid time off and holidays.
- Professional growth opportunities within the healthcare network.

**How to Apply

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