IT Support Specialist

hace 3 días

Cali, Colombia TaskUs A tiempo completo

At TaskUs we look for individuals who are constantly striving for excellence in both their personal and professional lives. Our rapid growth demands high performance, and we're proud to say that we have a talented and motivated team along for the ride. If you’re looking for a new challenge or just want to be a part of something historic, join us. Let’s change the way the world works.

We’re looking for an IT Support Specialist to provide baseline technical support to our Teammates in our contact center. You will responsible for level 1 support, basic systems administration for Microsoft Active Directory; DNS/DHCP systems; server and desktop operating systems; file and print management systems; messaging/collaboration systems; system and data backup/recovery. Works with other IT staff in the US and abroad. Will work with vendors to design, implement, operate and support assigned systems.

Responsibilities (including, but not limited to):

- Provide level 1 technical support to the Contact Center.
- Duties will involve: password resets, desktop/laptop setup, patching, technical coordination of new hire/term process, etc.
- Monitor and manage system health of all assigned systems to include evaluating and reporting on their availability, performance and capacity.
- Lead or drive processes to identify operational and security problems with assigned systems and provide technical support to resolve them promptly.
- Participate in the design and implementation of enterprise-wide technical projects, ensuring delivered solutions meet identified requirements.
- Research, plan and coordinate upgrades and changes to existing systems and implementation of new systems and technology.
- Understand and comply with all departmental policies and procedures for incidents, requests, changes, problems and systems management.
- Train and develop peers and support staff in systems monitoring; routine administration; and troubleshooting for assigned systems; occasionally work extended hours and/or nights and weekends.
- Coordinate vendor support of assigned hardware/software/systems/services.

**Required Skills**:

- 2+ years of relevant work experience
- Active Directory 2012 R2 (required; will be responsible for day-to-day setting up accounts. We are looking to automate some of these processes so anyone who has been involved with automating is preferred. Enterprise environment experience also a plus.)
- Group Policy management (required)
- Google Apps experience
- Excellent verbal, written, and interpersonal communication skills. Must be at a B2 English level in verbal and written communication to be considered for this role. _Must upload a resume in English for _consideration._

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

TaskUs is an Equal Opportunity Employer

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