Operations Support Analyst

hace 5 días

Cartagena, Colombia BairesDev A tiempo completo

Who We are

BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth on exciting projects.

About the Role:
We are looking for an Operations Support Analyst to join our team and offer customer and operations support of Workling, a B2B Job Board platform for US businesses to hire remote talent seamlessly and effortlessly. We are looking for an analyst with experience in normalizing, validation, and correcting data on web platforms.

What You’ll Do:

- Validate Job Postings, normalize sills, validate tests.
- Offer end-user support, monitor the system, respond to queries, resolve, and escalate issues.
- Do back-office tasks to make sure the platform is running as expected.
- Review feedback provided by users and serve as a link with the Development team.
- Analyze and design solutions that meet customer requirements.

You must have:

- 2+ years of experience in Data Entry roles.
- Detail oriented and deadline-driven.
- Practice knowledge of CRM.
- Methodic and able to follow processes.
- Experience in the Software industry (Desirable).
- Experience in the Job Boards industry (Desirable).
- Advanced English level.

How we do make your work (and your life) easier:

- 100% remote work.
- Hardware setup for you to work from home.
- Flexible hours - make your schedule.
- Paid parental leave, vacation & holidays.
- Diverse and multicultural work environment.
- An innovative environment with the structure and resources of a leading multinational.
- Excellent compensation — well above the market average.
- Here you can grow at the speed of your learning curve.

Our people work remotely but with a consistent and robust culture that promotes diversity and teamwork. To continue being the leading software development company in Latin America, we want to ensure that every BairesDev member gets the best growth and professional development opportunities in a diverse, welcoming, and innovative environment.
Every BairesDev team member brings something unique to our company.

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