HR Operations Analyst Ii

Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees
- our Coupanians
- come together to co-create ideas and innovations that impact the power of spend.

**Responsibilities**:

- Maintain employee data and perform updates/edits to employee HR data Coupa’s global HCM from hire to retire
- Develop and manage standardized HR reports in the HR Systems to include weekly headcount reports, compliance, stock grant reports, any/all other data reports to support general HR queries
- Utilize and work within a case management tool for handling and prioritizing requests to ensure SLA is achieved
- Support new hire onboarding process including onboarding paperwork, employment verification, other HR Operations related tasks
- Create, update, and maintain personnel files, ensuring appropriate documentation and electronic file maintenance
- Focus on improvement of the employee user experience and driving a self-service model across various platforms
- Work with cross-functional teams to collect documentation for legal or compliance-related initiatives
- Analyze and compare data using tools such as Excel to draw conclusions and/or recommend courses of action
- Develop and communicate job aids, end-user operating guides, and business processes
- Support HR systems releases, identify impact and enhancement opportunities associated with a new release, and communicate appropriately with key stakeholders
- Develop processes to audit, analyze, resolve, and mitigate current and future issues
- Implement continuous improvement procedures that ensure the problem does not occur again or recommend products or services to better meet customers' needs
- Stay on top of local and global employment law to ensure alignment with Company policies and procedures

**Requirements**:

- Bachelor's in Business Administration, Human Resources, or related experience
- 3-5 years of experience in an HR operation or HR shared services organization
- Experience in working in a high-tech industry and fast-paced global environment
- Demonstrated ability to work collaboratively with remote team members in various time zones
- Ability to function independently with mínimal supervision
- Experience with ADP, Ceridian, or other HR Systems
- Experience providing back-office administrative and transactional support for different types of HR functions
- Experience in using case tools for request handling and being accountable for SLA metrics for measuring performance
- Must have the ability to remain focused, professional, tactful, committed to confidentiality, and discrete when handling sensitive and/or confidential information
- Proficient in Microsoft Excel (must know Vlookup and Pivot Table) and other Microsoft Office and Google suite products
- High-energy, is driven, articulate and friendly personality with a customer-service mindset
- Effective written and verbal communication skills
- Ability to communicate in English and fluent in Spanish; additional Portuguese is a plus

**PLEASE SUBMIT YOUR RESUME/CV IN ENGLISH FOR CONSIDERATION**

LI-Hybrid

The culture at Coupa is why Coupa is certified as a “Great Place to Work” by the Great Place to Work organization. At Coupa, we’re building a great company that is laser-focused on three core values:
**ensuring customer success** with an obsessive and unwavering commitment to making customers successful,
**focusing on results** with a relentless focus on delivering results through innovation and having a bias for action, and
**striving for excellence** with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
- Coupa’s Privacy Policy_