Customer Service

hace 2 semanas

Bogotá, Bogotá D.E., Colombia ScotiaGBS Colombia del grupo Scotiabank A tiempo completo

At ScotiaGBS we want you to be part of a team that is always in personal and professional growth, for this reason we are looking for our new Credit Specialist position

What will you do?

Purpose

The Credit Specialist is part of the GBS-DR, Global Operations team and is responsible for conducting thorough review of conditionally approved retail credit applications received through Digital and Contact Centre channels. The Credit Specialist identifies inconsistencies in the application, validates all required SAM messages, underwrites and decisions the application while adhering to authorized approval limits. Validation of identity forms is a critical component of the review process requiring all investigation activities to be documented in the case.

Accountabilities

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Underwriting Retail Credit by:
  • Reviewing and authorizing conditionally approved applications for accuracy and consistency in all credit policies.
  • Executing thorough credit investigations and providing sound recommendations/approvals within assigned limits, (see Appendix A) on loan applications and credit related services.
  • Conducting effective telephone communications in order to complete/conclude credit investigations while maintaining the confidentiality of the Bank and customer.
  • Performing enhanced due diligence and adhering to full investigation as per KYC procedures.
  • Responding to correspondence concerning credit enquiries and problems from customers and branches.
  • Validating identity of applicant using current and relevant processes.
  • Reporting fraud through proper channels when identified.
  • Recommendation to ACE when the application warrants an override to SAM/DRE credit decision.

What do we offer you?

Growth opportunities

Diverse, dynamic, and multicultural environment

Benefits for your financial and emotional well-being

Competitive wages

What do you need?

2 years of experience in customer service. it´s a plus supervisor/SME/floors support experience

Excellent customer service, empathy and communications skills.

Knowledge in administrative studies

Have a B2+ level of English, because you will work hand in hand with our headquarters in Canada.

If you are seeking a fulfilling opportunity to join our esteemed team and contribute to the overall success, we invite you to apply for the role of Analyst, Procurement, Source to Pay Adoption and Support,

Take the next step in your career journey and make a significant impact today

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