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Customer Service Representative
hace 2 semanas
**Your Impact**:As a Customer Service Representative - Product Specialist, you’ll have the ability to work in a collaborative and engaging environment with one goal, helping customers helping customers maximize the value of our client’s products and services through both inbound and outbound calls. We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer inquiries, resolve issues that may come up, identify the unique needs of each customer, match customers with products and services, exercise emotional intelligence and leave the customer with peace of mind that they have the right solution and product for their needs
So, what does a day in the life of a Customer Sales and Service Representative look like?
- Communicate with customers through inbound calls by following an established call flow, asking the right questions to determine the nature of the customer need
- Identify customer needs through active listening to solve problems, review new products and promotions and help customers navigate the value of the services provided
- Take a consultative approach with customers by connecting their unique needs to products and services that make their life easier
- Use multiple computer systems to research products, services and price points that meet the needs of the customer
- Document customer needs, interactions and outcomes in the appropriate tool or system
- Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
- Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators
**Why Choose Us?**
HGS is a global leader in customer experience management. With more than 21,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. #LifeatHGS is a fine blend of innovation and dynamism, teamwork and work-life balance, and equal opportunities and social responsibility. You can be assured that you will be working in a genuinely encouraging and supportive environment. Powered by a people first philosophy and experience serving over 900 of the world’s leading brands, HGS is the perfect place to build your future
**What we are looking for?**
So what really makes a great Customer Service Representative - Product Specialist? Think of yourself as a problem solver who will have the opportunity to guide customers to the right technical solutions to their issues faced with their electronic devices. If you’re compassionate, energetic, bold and want to work in a customer centric role where you can make an amazing impact on people’s day, you’ll love this role
**Requirements**:
- To be successful, you’ll need these qualities;
- You’re at least 18 years of age
- You have a High School Diploma or GED
- You have 1 or 2 years of experience as technical support or customer service role and you’re not afraid to make product recommendations to customers who are actively or passively shopping
- Should speak fluent English and Spanish
- Demonstrate a caring, supportive and friendly nature in every interaction with the upmost confidence
- You’re computer savvy, comfortable sitting at a desk and working with multiple monitors
- You’re results oriented and enjoy setting and crushing your goals
- You enjoy using consumer electronic devices and have a basic understanding of Mobile Platforms (Android and iOS) and connecting devices (TV, game systems, PCs, etc.) to the internet.
COVID-19 considerations:
