Remote Dental Admin Assistant

**Key Responsibilities**:

- **Appointment Scheduling and Calendar Management**:Coordinate and schedule appointments for healthcare providers and patients. Manage calendars to ensure efficient use of time and resources.
- **Patient Communication**: Facilitate communication between patients and healthcare providers, including relaying messages, scheduling follow-up appointments, and addressing inquiries.
- **Documentation and Record Keeping**:Maintain accurate and up-to-date medical records, including patient histories, treatment plans, and test results. Ensure compliance with regulatory standards and protocols for medical documentation.
- **Billing and Coding Support**:Assist in coding procedures and diagnoses accurately for billing purposes. Collaborate with billing department to resolve any discrepancies and ensure timely reimbursement.
- **Medication and Prescription Management**: Manage prescription refills, including coordinating with pharmacies and obtaining prior authorizations when necessary. Maintain medication records and ensure patients receive necessary prescriptions in a timely manner.
- **Virtual Team Collaboration**: Engage in virtual team meetings and collaborate with colleagues to coordinate patient care and administrative tasks effectively. Utilize virtual communication tools to facilitate seamless collaboration and information sharing.
- **Data Entry and Organization**:Input patient information, treatment plans, and other medical data into electronic health record (EHR) systems accurately and efficiently. Organize medical records and documentation to ensure easy retrieval and accessibility.
- **Insurance Verification**: Verify patient insurance coverage and eligibility for medical services. Communicate with insurance providers to obtain necessary authorizations and resolve coverage-related issues.
- **Insurance Pre-Authorizations**: Assist in obtaining pre-authorizations for medical procedures and services from insurance companies. Follow up on authorization requests and ensure timely approvals to facilitate patient care.

**Requirements**:

- Proven experience in the dental healthcare industry.
- Proficiency in English communication, both written and verbal.
- Proficient in dental EHR and EMR systems.
- Strong customer service and critical thinking skills.
- Understanding of HIPAA regulations and the importance of patient data confidentiality.
- Strong problem-solving skills and ability to work with mínimal supervision.
- Willingness to work in US time zones (PST, EST, CST).
- High school diploma or equivalent.

**System and Work Setup Requirements**:

- **Internet**: Minimum speed of 25 Mbps or higher, with a reliable backup connection available in case of power outages or service provider issues.
- **Processor**: Intel Core i5 7th Generation or higher (or equivalent).
- **Memory**: 8 GB RAM.
- **Storage**: 256 GB SSD or HDD with at least 50% free space available.
- **Webcam**: 720p resolution or higher.
- **Operating System**: Windows 10 or later (or equivalent).
- **Audio Equipment**: Noise-canceling earphones or headset.
- **Workspace**: A designated, quiet, and organized workspace free from distractions to ensure productivity and focus.

**Benefits**:

- Permanent remote work setup
- Competitive starting rate paid in USD
- Internet Allowance
- HMO insurance (PH)
- Retirement Fund
- Paid US holidays
- Paid Vacation and Sick Leaves

Application Question(s):

- How many years of Dental Medical Assistant experience do you have?
- Do you have your own Laptop or Desktop (8GB RAM, Core i5 or above) with an internet connection of at least 10mbps?
- How soon can you start?
- Do you have Insurance Verification exp and Prior Authorization exp?
- Are you willing to work at any time zones in the US?

**Experience**:

- Virtual Dental Assistant: 1 year (required)