Quality Analyst

What does a Quality Analyst really do? Think of yourself as someone who will work alongside Team Leads, supporting Teammates with ways to improve the customer experience. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because...

As a Quality Analyst, you'll complete audits or evaluations. This may include quality audits, scrubbing performed CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures and others. Quality Analyst will ensure that they perform the evaluations as per the targets defined for them on a monthly or weekly basis. **Roles and...

The Quality Analyst is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and compatibility with...

**Job Description: Quality Analyst (Chat)**: The Quality Analyst is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance,...

A digital media company is seeking a Tracking and QA Analyst to ensure the success of campaign launches. The ideal candidate will oversee operations, maintain high standards of quality, and analyze performance reports. Key responsibilities include managing tracking URLs, conducting investigations on discrepancies, and communicating improvements with...

We are ReckittHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a...

Adcomm MDU SAS is looking for a Process Analyst to join our team in our Cali office. The Process Analyst is responsible for defining, documenting, assessing, and scrutinizing the business processes of the organization or department and then identify areas for potential improvement. Their focus is on streamlining operations or developing solutions that allow...

At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...

A leading real estate technology startup is seeking a General Manager for Deck Operations to oversee day-to-day activities of a high-velocity analyst team. This mid-senior level role requires managing team performance and operations, ensuring quality output, and implementing training programs. The ideal candidate should possess strong leadership skills,...

A leading real estate technology startup is seeking a General Manager for Deck Operations to oversee day-to-day activities of a high-velocity analyst team. This mid-senior level role requires managing team performance and operations, ensuring quality output, and implementing training programs. The ideal candidate should possess strong leadership skills,...