Content Analyst

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Our vision is to be the best-in-class Health & Wellness organization by leveraging the commercial strategy to deliver competitive advantage and value creation for the consumer, customer, and J&J. And as part of one of the largest and most diverse healthcare companies in the world, our brands leverage the company’s world-class research tools and scientific prowess to provide consumers across the globe with innovative consumer medicines, skin, baby, and essential health solutions.

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**We are searching the best talent for [Position’s Title] to be in [Location].**

**Purpose**:The Global Content Management team is an integral part of Johnson & Johnson Consumer Health organization that plans, architects, executes and validates master data for the organization and its business partners. We are looking to add expert systems analysts to the team that will govern cross-organizational processes, eliciting outstanding consumer experience while ensuring data quality and compliance to health authority regulations and company standards. The team is comprised of several Analysts and Team Leads that collaborates with the system users and partners to implement and own controlled data dictionaries.

First and foremost, the Systems Analyst (Master Data Management) will provide business and content analyses for the Global Consumer Experience (CxO) - Consumer Care organization at the global, regional and market levels. This role will support the tactical execution and maintenance of the master data and knowledge strategies to deliver efficient, accurate, consistent and controlled master data and knowledge information in the Salesforce intake and Sprinklr social media engagement platforms as well as the consistent and accurate master dataflow from the intake system to other CxO and downstream partner enterprise transactional systems (e.g., enterprise data lake, product quality and medical safety systems). The Analyst will complete master data and knowledge activities aligning with data strategy and processes. This business-critical data is governed by intra-department and inter-department data/knowledge requirements that enable an exceptional consumer experience while ensuring robust commitment to data quality and compliance with such partners as Consumer Business Intelligence, Complaint Vigilance and the Office of Consumer Medical Safety. The Analyst will supply key performance indicators for workflow and resource management. In addition, the Analyst will contribute to the constant development of GCC Content Management-related procedures, incidence, investigations and corrective actions / preventative actions. The goal of this position is to ensure the implementation and maintenance of regional master data and knowledge information used to drive global change controls.

**You will be responsible for**:

- Initiate complex local data change controls, collaborating with the local requester to ensure that the change requested adheres to the master data processes and partners’ requirements at the global and regional levels.
- Curate and publish corporate, brand and product knowledge articles ensuring accurate and consistent information is available to the GCC and its partners.
- Maintain accurate and detailed content management workflow statistics supporting dashboard metrics.
- Implement master data change controls and knowledge projects, including defining and refining requirements, partner expectations and timelines, and communications at governance meetings.
- Identify novel approaches to master data and knowledge management to simplify and streamline processes.
- Request and implement change controls, aligning to regional and global master data governance.
- Ensure the usability and integrity of system master data and content by reviewing a representative set of change requests for accuracy, completeness and applicability to business rules.
- Assist with training and development of training materials as needed.
- Review and update Master Data Management standard operating procedures, work instructions and forms.
- Contribute to incidences, investigations and corrective actions / preventative actions.
- Support system upgrade activities including: requirements definition, testing and training.
- Work multi-functionally with and mentor Content Analysts and S