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Bilingual Customer Service

hace 2 semanas

Medellín, Colombia Dolce Medical Spa A tiempo completo

**Location**: Medellín, Colombia (In-Person Only)

**Job Type**: Full-Time (42 hours/week)
**Languages Required**: Fluent English & Spanish (spoken and written)

**About the Role**

We are a fast-growing medical spa company based in the United States, and we are building an in-house team in **Medellín**. We are looking for reliable, professional, and friendly **bilingual customer service representatives** to work from our headquarters.

This is an **on-site, full-time position** focused on customer service, appointment booking, lead follow-up, and administrative support.

**Work Schedule**
- **42 hours per week**:

- **3 full shifts (open to close)**:

- **1 half-day shift**:

- Fixed schedule once assigned
- Weekend availability may be required

**ResponsibilitiesCustomer Service (Existing Members)**
- Answer inbound calls, texts, and messages
- Help clients book, reschedule, and confirm appointments
- Answer questions about services, memberships, and payments
- Provide a friendly, professional experience at all times
- Follow up with clients who missed appointments or need support

**Lead Follow-Up (Sales Support)**
- Call and text new leads from our marketing campaigns
- Answer questions and help leads book their first appointment
- Follow scripts and booking guidelines
- Update lead status accurately in our CRM system

**Administrative Tasks**
- Update client notes and records
- Assist spa managers with daily admin tasks
- Handle basic reporting and task follow-ups
- Support multiple spa locations remotely

**Requirements**:

- **Fluent English and Spanish (required)**:

- Strong phone and text communication skills
- Professional, calm, and friendly attitude
- Comfortable making outbound calls
- Good computer skills and fast typing
- Organized and detail-oriented
- Able to work on-site in Medellín
- Customer service, call center, or sales experience is a plus

**Compensation**
- **$800 USD base salary per month**:

- **Up to $400 USD in performance bonuses**:

- Total potential**:up to $1,200 USD/month**:

- Bonuses based on:

- Booking performance
- Attendance & reliability
- Quality of customer interactions
- Performance raises after 6 months

**What We Offer**
- Stable, long-term employment
- Clear systems, scripts, and training
- Growth opportunities within the company
- Professional work environment
- Work with a U.S.based brand without night shifts
- Paid training

*

**Job Types**: Full-time, Commission

Work Location: In person

Expected Start Date: 05/01/2026