Customer Service Representative

hace 6 días

Bogota, Colombia Ace Tree Management A tiempo completo

**Handling Customer Inquiries**:

- Providing information about products, services, and company policies.
- **Problem Resolution**:

- Identifying and resolving customer issues or complaints effectively and efficiently.
- Collaborating with other departments to address complex problems.
- **Order Processing**:

- Assisting customers with placing orders, tracking shipments, and processing returns or exchanges.
- **Product Knowledge**:

- Maintaining a thorough understanding of the company's products or services to provide accurate information to customers.
- **Communication Skills**:

- Communicating clearly and professionally with customers, colleagues, and other departments.
- Using active listening skills to understand customer needs and concerns.
- **Documentation**:

- Recording and documenting customer interactions, issues, and resolutions in a CRM (Customer Relationship Management) system.
- **Providing Support**:

- Offering technical support or guidance when necessary.
- Guiding customers through troubleshooting procedures.
- **Customer Education**:

- Educating customers on how to use products or services effectively.
- **Maintaining Customer Records**:

- Updating and maintaining accurate customer information in the company's database.
- **Upselling and Cross-Selling**:

- Identifying opportunities to promote additional products or services to customers.
- **Adhering to Policies**:

- Following company policies and procedures in all interactions with customers.
- **Time Management**:

- Managing time effectively to handle a high volume of customer inquiries.
- **Continuous Improvement**:

- Providing feedback on customer concerns to help improve products, services, and overall customer satisfaction.

**Job Types**: Full-time, Permanent

**Salary**: $975,875 - $1,174,746 per month

Application Question(s):

- This company is located in USA. Are you interested in working remotely?

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