Senior Business Systems Analyst, Salesforce

**Who we are**

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

**See yourself at Twilio**

Join the team as Twilio's next Sr. Business Systems Analyst, Salesforce Opportunity Lifecycle Management.

**About the job**

This position is needed to build extraordinary tools and solutions for our rapidly growing Go-To-Market teams.

The GTM Systems Operations is crucial for the success and scalability of our Go-to-Market efforts. We are the drivers of the system, process, and data improvements that unlock new possibilities across the Sales, Revenue Operations and GTM organization. The Sr BA, OLM will work within the Sales Automation team to support, build and maintain solutions for the opportunity lifecycle value stream.

**Responsibilities**

In this role, you'll:

- Collaborate with product owners, builders, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies
- Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes
- In partnership with the product owner and Technical Lead, Own projects end to end to improve the way our Go-To-Market and internal teams leverage Salesforce, Salesloft, DataCloud and ETL tools.
- Translate business requirements into technical solutions and balance project timelines from a diverse group of stakeholders with varying priorities and levels of technical acumen.
- Engage in requirement gathering and stakeholder management for the prioritized work.
- Partner with 3rd party vendors to implement new out of the box features and design custom solutions.

**Qualifications**

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table

**Required**:

- 4-8 years of experience with Salesforce implementation, Support and Maintenance.
- Must have experience with Salesforce admin work and Sales Cloud / opportunity management.
- Demonstrated ability to understand business needs and translate user requirements into system requirements
- Salesforce Admin Certification
- Advanced knowledge of and experience with Salesforce Flow
- Strong presentation, communication, and facilitation skills
- Demonstrated ability to translate complex technical architecture into digestible information for varying levels of experience and detail
- Experience collaborating with a global team

**Desired**:

- Salesforce Platform App Builder or Salesforce Developer 1 Certifications
- Experience designing and building in Salesforce for a large user base (2000+)
- Prior technical consulting experience
- Analytics, SOQL and SQL experience
- Experience partnering with third-party tool vendors and collaborating on feature implementatio

**Location**
- _This role will be remote and based in Colombia.

**Travel**

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

**What We Offer**

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

**Twilio thinks big. Do you?**

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.