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Overview Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? Pioneering Technology: At Coupa, we\'re at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact Of a Business Operations Analyst At Coupa As a Business Operations Analyst you will be working with a global team to update, review, analyze and correct all closed / won Salesforce opportunities on a daily basis. The order management team will take ownership of all opportunities post the order form being signed to ensure all relevant fields are updated on the Salesforce record within 24 hours and in accordance with a defined runbook. The position will also be supporting the overall provisioning process, ensuring the delivery of subscription products to the customer in accordance with our documented process. This includes ensuring accurate entitlements analysis and coordination with the revenue and FP&A teams to ensure accurate revenue recognition and financial planning. The ideal candidate is someone who has a passion for ensuring an accurate and aligned process, will be able to support the CVM and Sale teams with contract and entitlement questions, and effectively maintain the accuracy of our global customer entitlement records. Equal Opportunity Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Important notices Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa\'s ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy. Responsibilities Update, review, analyze and correct all closed / won Salesforce opportunities daily. Ensure all relevant fields on Salesforce records are updated within 24 hours post order form signing, in accordance with a defined runbook. Support the overall provisioning process to ensure delivery of subscription products to customers per documented processes. Ensure accurate entitlements analysis and coordinate with revenue and FP&A teams to ensure accurate revenue recognition and financial planning. Maintain accuracy of global customer entitlement records and assist CVM and Sales teams with contract and entitlement questions. Qualifications The ideal candidate has a passion for ensuring an accurate and aligned process and can support cross-functional teams with contract and entitlement questions. Experience with Salesforce opportunities and order/entitlement processes is beneficial (as described in the role narrative). #J-18808-Ljbffr
