Customer Service

hace 2 semanas


Bogota, Colombia C&P CONSULTING A tiempo completo

Multinational company expanding operations is looking for 2 Bilingual analysts for our growing service operation.

REQUISITES

Good command of English, spoken and written. B2- C1.

Empathetic, service-oriented attitude.

Self-managed and Self-started attitude

Highly analytical, and able to learn new tools and software quickly.

Call Center experience - 6 Months desirable but not required.

**MAIN RESPONSIBILITIES**:

- Manage Operation´s inventory
- Create and keep updated the parameters in our integrated System Management
- Manage reports related to the operation.
- Investigate the possible causes of the same and provide solutions within the scope specified for the position.
- Escalate cases as needed according to defined procedures.
- Maintain up-to-date case tracking and reporting systems.
- Maintain close communication with superiors and peers on progress and issues encountered.
- Actively participate in meetings to which he/she is invited.

**Salary**: 2 M negotiable based on experience/ profile.

Tipo de puesto: Tiempo completo, Indefinido

Salario: $1.800.000 - $2.000.000 al mes

Idioma:

- Ingles (Obligatorio)


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