Customer Service Agent

hace 7 días

Bogota, Colombia Fygaro A tiempo completo

Company Description

Fygaro is an eCommerce business builder that enables entrepreneurs and businesses of all sizes to sell online.

Winners of the Visa Everywhere Initiative 2020, Fygaro is a leading technology startup focused on helping SMEs and entrepreneurs in the LAC region adopt e-commerce in their business strategy for continued growth.

**Job Description**:
Join our team of customer service and technical support experts. Plus: You can work from home anywhere in Colombia - all we ask is a stable internet connection

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and customer onboarding.

Support will be in Spanish and English, applicants need to speak both languages.

**Qualifications**:

- Advanced English Level (B2/C1)
- Minimum 1 year experience in customer service, preferably in service or E-commerce industry. Outstanding students and new graduates are also welcomed to apply.
- Find creative problem solving satisfying, motivated, always curious and constantly eager to learn.
- Thrive in a dynamic and collaborative environment and be comfortable with ambiguity.
- They are able to take ownership of challenging scenarios and bring them to resolution.
- Have a clear, professional and informative communication style.
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
- Ability to work under pressure, strong communication skills and exceed beyond expectation

Additional Information
- Excellent compensation and multiple perks.
- 100% remote work.
- Work week from Monday to Friday.
- Indefinite Term Service Contract
- Employment stability and growth opportunity
- And more

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