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hace 3 semanas

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Ready to embark on a journey where you can channel your passion for sales and customer service? Join our team as an Outbound Sales and Customer Service Representative for one of the leading maritime line companies

**About the Job**:
**Key Responsibilities**:

- Conduct outbound calls to potential customers to promote cruise vacation packages.
- Provide personalized recommendations and assistance to customers based on their preferences.
- Build rapport with customers to understand their vacation needs and preferences effectively.
- Utilize persuasive selling techniques to encourage customers to book their dream cruise.
- Respond to customer inquiries and provide exceptional customer service throughout the booking process.
- Demonstrate consistent and reliable performance, meeting or exceeding sales targets and customer service metrics.
- Maintain accurate records of customer interactions, sales transactions, and service requests in the CRM system.
- Stay informed about the latest cruise offerings, promotions, and industry trends.

**Requirements**:

- Native or near-native fluency in Spanish, coupled with fluent English proficiency, and excellent verbal and written communication skills in both languages.
- Proven experience in outbound sales and customer service, preferably in the travel or hospitality industry.
- At least 1 years of experience in sales in the BPO/Call Center industry.
- Strong interpersonal skills with the ability to build rapport and establish trust with customers.
- A natural affinity for achieving sales targets, with a record of consistent performance.
- Exceptional negotiation and persuasion skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in using CRM software and other sales/service tools.

**Technical Requirements/Work Tools Requirements**:

- No Chromebooks, must have your own laptop or PC
- High-speed internet connection.

**Benefits**:

- Competitive salary
- 100% Remote work set-up.
- Opportunities for professional development and career growth.

**Experience**:

- Customer service: 1 year (preferred)