Supervisor - Translation Team

**Introduction**

Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

**Overview**

Job Summary:
The Supervisor of the Translation Team is responsible for overseeing the daily operations of the translation team, ensuring the delivery of high-quality, accurate, and timely translations. This role involves managing a team of translators, coordinating workflows, maintaining quality standards, and collaborating with internal stakeholders to meet business needs. The Supervisor will also play a key role in developing team members, optimizing processes, and ensuring compliance with Gallagher’s standards and policies.

**How you'll make an impact**

Key Responsibilities:
Team Leadership and Management:

- Supervise and lead a team of translators.
- Assign and prioritize translation tasks to ensure timely delivery.
- Monitor team performance and provide regular feedback to team members.
- Conduct performance reviews and identify opportunities for professional development.
- Foster a collaborative and supportive team environment.

Project Coordination:

- Oversee the end-to-end translation process, from project intake to final delivery.
- Collaborate with internal departments to understand translation needs and requirements.
- Ensure proper allocation of resources to meet project deadlines.
- Manage relationships with external translation vendors, if applicable.

Quality Assurance:

- Ensure all translations meet Gallagher’s quality standards, including accuracy, tone, and cultural appropriateness.
- Implement and maintain quality control processes, including proofreading and editing.
- Address and resolve any quality issues or client feedback.

Process Optimization:

- Identify and implement process improvements to enhance efficiency and productivity.
- Leverage translation tools and technologies, such as CAT (Computer-Assisted Translation) tools, to streamline workflows.
- Maintain and update translation glossaries, style guides, and terminology databases.

Compliance and Reporting:

- Ensure compliance with Gallagher’s policies, confidentiality standards, and industry regulations.
- Prepare and present regular reports on team performance, project status, and key metrics.
- Stay updated on industry trends and best practices in translation and localization.

**About you**

Qualifications:
Education and Experience:

- Bachelor’s degree in Translation, Linguistics, Communications, or a related field.
- Minimum of 5 years of experience in translation, with at least 2 years in a supervisory or leadership role.
- Experience in the insurance, risk management, or financial services industry is a plus.

Skills and Competencies:

- Proficiency in at least two languages, with strong written and verbal communication skills.
- Excellent organizational and time-management skills.
- Strong leadership and team management abilities.
- Attention to detail and commitment to quality.
- Proficiency in translation tools and software
- Ability to work under pressure and manage multiple projects simultaneously.

Other Requirements:

- Familiarity with cultural nuances and localization best practices.
- Strong problem-solving skills and ability to adapt to changing priorities.
- Commitment to Gallagher’s core values of integrity, innovation, and teamwork.

Work Environment:

- Hybrid work environment with flexibility for remote and in-office work.
- May require occasional travel for team meetings or training sessions.