Client Service Team Lead

hace 5 días

Bogotá, Bogotá D.E., Colombia Hire Horatio CX A tiempo completo

Position Summary:

To apply for a Team Lead position, you should have at least 3 years of experience as a Supervisor, Team Lead, or equivalent within the BPO industry. We are seeking an individual with hands-on experience in process improvement and project management, advanced English proficiency, intermediate to advanced knowledge of Excel, Gorgias, or other support software, and experience managing multiple channels (voice and non-voice).

Responsibilities:Coordinate the Customer Service TeamProvide Direct Customer SupportReview and Resolve EscalationsEvaluate Team MembersSupport Process ImprovementTrain New HiresRequired Skills/Abilities:Excellent (near-native) written English is a requirement for this jobAmazing customer support, phone support experience preferredTech-savvy and Advanced proficiency on G-Suite/MS-OfficeGreat eye for detecting team, employee risk before it becomes an issueTrack record of building positive relationships with employees and partnersStrong work ethic and a talent for bringing out the best in othersPassionate about sharing knowledge and helping othersEducation and Experience:3+ years as a Supervisor, Team Lead, in the BPO or equivalent. On-site position in Bogota.

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