Csm Delivery Manager

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

**Job Description**:
Responsible for lead the territory service managers to execute Rockwell Automation's subscription and services contracts

**Key Responsibilities**
- Partner with RA Sales and Distributors to ensure collaboration between sales and service delivery focused on meeting the short and long term needs of customers and driving business results.
- Achieve Annual Revenue, OE/margin, utilization, productivity, and customer satisfaction index targets.
- Ensure successful Project Delivery & Contractual Commitments as well as communication plans to keep RA Sales and Distribution informed.
- Interact with COEs as needed to aligned strategy and ensure the delivery for our customer.
- Engage in constructive conflict resolution, pre and post sales, with stakeholders including customers, sales, channel, and BU.
- Recruit, retain, and develop best talent for services leadership team and field talent base needs.
- Ensure resources deliver solutions that link customer drivers and create value for the customer.
- Ensure key growth strategies.
- Assures the consistent utilization and implementation of standard processes and tools within the region
- Own the delivery strategy
- Knowledgeable of industry trends and competitive environment including current and future customer needs.
- Maintain close linkage with CSM & SSB Business Leaders to ensure the right service/solution offerings are developed and presented across all customer segments.
- Have intimate knowledge on how services are organized and delivered - Collaborate with them on behalf of customers.
- Ability to motivate others to make customers successful
- Comprehending the needs and requirements of customers in order to bring strategic value to them. Promoting customer needs as the key driver for business goals and initiatives.
- Compliance with internal process

**Qualifications**

Skills, Knowledge, Experience and Education
- Experience with understanding customer buying behaviors & processes
- Have knowledge on how services are organized and delivered - Collaborate with them on behalf of customers.
- Comprehending the needs and requirements of services to support in best way the business as needed
- P&L management experienced
- Delivery business experienced
- Leadership skills. Ability to develop direct reports
- Experience meeting demanding deadlines and changing priorities. Capability of Managing Multiple Priorities.
- Ability to motivate and work with others to
- Ability to develop consistent processes within LAR
- Ability to work with cross functional teams and multicultural teams.
- Excellent presentation and communication skills (written and verbal) to various levels of customer’s organization.
- Self-starter with strong collaboration skills

Education and Experience
- Typically requires a minimum of five years on leadership role with more than 10 reports
- Strong services and operations knowledge
- Project Management; field service, project development experience is a plus.
- Industry knowledge
- Communications skills
- Commercial Skills
- Advanced English
- Spanish will be a plus
- Able to travel - 15% time

Temperament
- Ability to interact and collaborate with different levels within the organizations.
- Strong team leader/contributor.
- High energy, driven and enthusiastic about opportunities to establish and implement new approaches.

Factors of Complexity
- Ability to manage multiple streams of work in parallel to achieve objectives.
- Ability to work in complex environments; and managing different customer work styles and different country needs.

Accepts Role Requirements
- Responsible for effectively influencing a multi-disciplinary team of people