Customer Delivery Manager

Hi, I'm

Erika Plazas

, your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experience extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

What you'll do
- You will report to the Executive Director of Customer Success to contribute toward being responsible for resolving our customer's business and technical challenges related to the CSG product portfolio by maximizing the value and the associated processes, best practices, procedures, and services. The Customer Delivery Manager is a CSG product and has technical responsibilities as an integrator between our needs and technology-driven solutions.
- Leverage CSG product knowledge and best practices to manage projects.
- You will lead small to medium-sized projects using project management best practices
- You will do research, and training on project-related goals and issues.
- You will submit and oversee the development and other project-related requests
- Work with and lead the team to ensure we exceed our partners’ expectations for service
- Coordinate trouble tickets to ensure resolution and partner satisfaction.

You should have
- Bachelor's degree in system engineering, related field, or equivalent experience
- Proficiency in English in a business environment
- 1 or more years of experience managing projects or service delivery
- Experience in customer service
- 1 or more years of experience leading teams
- Consult with internal and external (customer) partners and assist them in defining their needs based on industry knowledge

Who will love this job
- An trusted team player - you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect
- A growth driver - you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision
- A game changer - you dream big and push the limits of what's possible to improve for yourself and others
- A leader - you excel leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow
- A strategist - you're curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions

Perks & Benefits
- Work from Home, in-office, or hybrid
- Paid Vacation, Birthday, Volunteer and Holiday Time Off
- Education Reimbursement
- And so much more

Our Story
- CSG

empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are good people who are committed to doing good work. We're high on respect and low on ego, making us an easy company to do business with and a best place to work. We cultivate a culture based on integrity, innovation and impact across all our

locations

, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world.

LI-Remote

Location(s):
CO.Bogota.Office