Senior Customer Service Representative

**Número de la requisición**: 2053213

**Categoría de la vacante**: Servicio al cliente

**Ubicación**: Bogotá, Distrito Capital de Bogotá

Trabajos con UnitedHealth Group

Estamos creando oportunidades en cada rincón del mercado de salud para mejorar vidas mientras construimos carreras. Y eso significa oportunidades de crecimiento profesional continuo para usted. Mientras le apoyamos con las últimas herramientas, capacitación avanzada y la fuerza unida de los compañeros de trabajo de alto calibre, usted puede continuar siguiendo el camino **del mejor trabajo de su vida. **SM**

**About the position**

This position reports directly to the Senior Customer Service Supervisor and keeps constant communication with product trainers and occasionally with the Line of Business director. The representatives will provide support to agents and brokers, primarily inbound calls, outbound calls to be made as necesessary.
- Address questions on commissions.
- Explain process and steps for agent/brokers to register for new states.
- Provide navigational support to portals/sites.

As a Senior Customer Service Representative, we expect you to be able to resolve each customer’s inquiries in one call with a high level of compassion. You must be able to work under pressure, multitask and keep your KPIs on track.

As a Senior Customer Service Representative, you will:

- Develop a sense of teamwork, learn things in a fast-paced and changing work environment as you show a fast-learner skill during training.
- Be able to practice and use all the knowledge acquired during training to complete a successful transition to operations.
- Develop the ability to keep up with KPIs as the business demands. Proactiveness and service attitude towards your colleagues.
- Be a part of a rapid growing company that allows for long term career growth opportunities.

**Training Schedule**: 8:00 - 5:00PM CST Mon-Fri

**Training Length**: 8 Weeks (Culture fit, Product and Systems).

**Operations Schedule**: 8:00 - 5:00PM CST Mon - Fri ; US holidays being followed, plan is to expand hours form 7:00 am - 6:00 pm; covering both coasts

**Modality**: On-site

**Relocation**: No

**Location**: Ecosistema Empresarial Connecta Av. Calle 26 # 92-32
(Accross to Portal Av. El Dorado).

**Raw Compensation**: $2’415,000 COP

**Additional Compensation (Performance Bonus)**: $1’000,000 COP

**Internet Allowance (If Applicable): $80,000 COP **
**Extra Benefits**:

- Life Insurance
- 50% Prepaid Health Insurance
- Snack and Food Allowance

**Requirements**:

- Advanced English Level (B2 min).
- 24 months of Customer Service Experience, at least 12 of thse on call center/BPO (CERTIFICATIONS ARE MANDATORY).
- Full Time Availability.
- Highschool Diploma / GED

**Preferred Requirements**
- Prior experience working with insurance carrier maintenance, quoting and renewal websites
- Experience with insurance brokers / agents and benefits accounts.

At Optum Global Advantage We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.

Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do **your life’s best work.**sm**

**About the position**

This position reports directly to the Senior Customer Service Supervisor and keeps constant communication with product trainers and occasionally with the Line of Business director. The representatives will provide support to agents and brokers, primarily inbound calls, outbound calls to be made as necesessary.
- Address questions on commissions.
- Explain process and steps for agent/brokers to register for new states.
- Provide navigational support to portals/sites.

As a Senior Customer Service Representative, we expect you to be able to resolve each customer’s inquiries in one call with a high level of compassion. You must be able to work under pressure, multitask and keep your KPIs on track.

As a Senior Customer Service Representative, you will:

- Develop a sense of teamwork, learn things in a fast-paced and changing work environment as you show a fast-learner skill during training.
- Be able to practice and use all the knowledge acquired during training to complete a successful transition to operations.
- Develop the ability to keep up with KPIs as the business demands. Proactiveness and service attitude towards your colleagues.
- Be a part of a rapid growing company that allows for long te