Infrastructure Support Analyst

**Requisition ID**: 210673

We are committed to investing in our employees and helping you continue your career at ScotiaTech.

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Purpose_**

Contributes to the overall success of Global Network Operations as part of the Day Support team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Guarantees that all activities are conducted in compliance with governing regulations, internal policies, and procedures.

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Accountabilities _**
- Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- As part of a 24x7 network operations, which runs on 12-hour rotational shifts and rotates during weekdays, weekends and during bank statutory holidays, the Infrastructure Support Analyst is expected to monitor, triage and action/escalate network alerts/events.
- Conduct health check and provide reporting and incident communications.
- Attend bridge and troubleshooting calls.
- Work with the help desk to fix user related network issues and open tickets with carrier and vendors for related network incidents.
- Implement network changes as per provided MOP (Method of Procedure) and implement Firewall Port Requests (FPRs).
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high performance environment and contributes to an inclusive work environment.

**Dimensions**
- Be part the Day Support Team within Global Network Operations.
- Service is to be maintained to more than 3,000 branches and corporate offices globally.
- Service is to be maintained to more than 20,000 network devices across Canada, Latin America, Caribbean, US, Europe and Asia Pacific.
- Manage multiple tasks concurrently and able to work well under pressure

**Education / Experience / Other Information**
- Post-secondary education in a technology related field
- Demonstrate technical knowledge or experience with Cisco routers, switches & firewalls.
- Cisco Certifications, CCNA required, CCNP an asset.
- Possess superior problem-solving and decision-making skills to resolve work issues in a dynamic environment.
- Demonstrate a technical understanding of TCP/IP (e.g., routing, switching & security).
- Possess a strong customer orientation and a keen ability to learn rapidly.
- Firewall Certifications, Fortinet certifications an asset.
- Load Balancer certifications, F5 certifications an asset.
- Python scripting knowledge or experience an asset.

**Working Conditions**
- The position is primarily non-physical; however, some shifting and lifting of boxes may be required.
- The incumbent is required to facilitate difficult conversations/escalations with internal customers and staff as required.
- A bank-issued laptop will be provided for use while working on or off-site and is required to be taken home after each shift.
- Work on 12-hour rotating shifts, days and nights, and weekends/holidays as well.
- The position requires the incumbent to be able to deal with a fast-paced environment with strict timelines as well as disrupted sleep patterns due to the rotating shift schedule.

LI-Hybrid

Location(s): Bogotá or Home-Office

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.