Infrastructure Support Analyst

Requisition ID: Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. Purpose Contributes to the overall success of the Global Network Operations Centre (GNOC) as part of the 24x7 shift team ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Accountabilities Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. As part of a 24x7 network operations, which runs on 12-hour rotational shifts and rotates during weekdays, weekends and during bank statutory holidays, the Infrastructure Support Analyst is expected to monitor, triage and action/escalate network alerts/events. Conduct health check and provide reporting and incident communications. Attend bridge and troubleshooting calls. Work with the help desk to fix user related network issues and open tickets with carrier and vendors for related network incidents. The Infrastructure Support Analyst will answer the 24/7 hotline and respond team emails. Implement network changes as per provided MOP (Method of Procedure) and implement Firewall Port Requests (FPRs). Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. Champions a high-performance environment and contributes to an inclusive work environment. Dimensions Be part the shift teams within Global Network Operations rotational shifts. Rotational shifts are 12 hour and can be either day or evening shift, during Bank weekdays, weekends and/or statutory holidays. Service is to be maintained to more than 3,000 branches and corporate offices globally. Service is to be maintained to more than 18,000 network devices across Canada, Latin America, Caribbean, US, Europe and Asia Pacific. Manage multiple tasks concurrently and able to work well under pressure. Education / Experience / Other Information (include only those that are specific to the role) Post-secondary education in a technology related field Demonstrate technical knowledge or experience with Cisco routers, switches & firewalls. Cisco Certifications, CCNA required, CCNP an asset. Possess superior problem-solving and decision-making skills to resolve work issues in a dynamic environment. Demonstrate a technical understanding of TCP/IP (e.g., routing, switching & security). Familiar with the following technical subjects: 1) BGP/OSPF protocols; 2) LAN/WAN technologies; 3) Cisco WiFi; 4) Fortinet Firewalls; 5) F5 Load Balancers; 6) Network Monitoring tools; 7) Aruba/Silver Peak SD-WAN; 8) Zscaler Possess a strong customer orientation and a keen ability to learn rapidly. Firewall Certifications, Fortinet certifications an asset. Load Balancer certifications, F5 certifications an asset. Python scripting knowledge or experience an asset. Location(s): Colombia : Bogota : Bogota ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted. #J-18808-Ljbffr