IT Support Analyst

hace 2 semanas

Bogotá, Colombia Scotiabank A tiempo completo

Requisition ID: 233518

Thanks for your interest in ScotiaGBS, the best campus in Bogota.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.

**IT Support Analyst**

Provide basic and specialized technical support for technological incidents and requests related to the business units and departments of GBS Colombia in a reactive, preventive, proactive, and predictive manner.

Contribute to achieving the objectives of both the IT department and the Operations Vice Presidency of GBS Colombia through the execution of activities assigned to the role and responsibilities.

**Responsibilities**:

- Manage information technologies, including but not limited to technology platforms, information systems, corporate software, communication infrastructure, data channels, voice channels, and computing equipment, ensuring their availability and support.
- Provide technical support for hardware incidents involving computers and technological equipment such as computers, printers, peripherals, conference rooms, mobile devices, and other technology devices.
- Solve recurring problems related to hardware or software incidents.
- Support projects and temporary assignments, interacting with multiple interdisciplinary teams to achieve objectives.
- Coordinate movements, transfers, and/or migrations of computers, phones, technological devices, connectivity accessories, and peripherals.
- Contact appropriate vendors when necessary for maintenance, service, and/or relevant solutions.

**Requirements**:

- Minimum 2 years of experience in technical support.
- Required proficiency in a second language (Spanish/English) preferably at B2 level.
- Experience handling corporate technology.
- Technical, Technologist, or Engineer graduate in Information Technology or related fields.
- General knowledge of computer hardware and operating systems.
- General knowledge of networks and server-provided services.
- Knowledge of VoIP telephony, call recording systems, inbound and outbound operations.
- Excellent motivation, leadership, training, and organizational skills with the ability to prioritize/delegate and handle a variety of tasks and situations continuously.
- Time management skills, multitasking ability, and adaptability to changing priorities.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills and a collaborative management style.

Location(s): Colombia : Bogota : Bogota

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.

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