IT Support Analyst

hace 1 semana

Bogotá, Colombia Scotiabank A tiempo completo

Requisition ID: 233518

Thanks for your interest in ScotiaGBS, the best campus in Bogota.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.

**IT Support Analyst**

Provide basic and specialized technical support for technological incidents and requests related to the business units and departments of GBS Colombia in a reactive, preventive, proactive, and predictive manner.

Contribute to achieving the objectives of both the IT department and the Operations Vice Presidency of GBS Colombia through the execution of activities assigned to the role and responsibilities.

**Responsibilities**:

- Manage information technologies, including but not limited to technology platforms, information systems, corporate software, communication infrastructure, data channels, voice channels, and computing equipment, ensuring their availability and support.
- Provide technical support for hardware incidents involving computers and technological equipment such as computers, printers, peripherals, conference rooms, mobile devices, and other technology devices.
- Solve recurring problems related to hardware or software incidents.
- Support projects and temporary assignments, interacting with multiple interdisciplinary teams to achieve objectives.
- Coordinate movements, transfers, and/or migrations of computers, phones, technological devices, connectivity accessories, and peripherals.
- Contact appropriate vendors when necessary for maintenance, service, and/or relevant solutions.

**Requirements**:

- Minimum 2 years of experience in technical support.
- Required proficiency in a second language (Spanish/English) preferably at B2 level.
- Experience handling corporate technology.
- Technical, Technologist, or Engineer graduate in Information Technology or related fields.
- General knowledge of computer hardware and operating systems.
- General knowledge of networks and server-provided services.
- Knowledge of VoIP telephony, call recording systems, inbound and outbound operations.
- Excellent motivation, leadership, training, and organizational skills with the ability to prioritize/delegate and handle a variety of tasks and situations continuously.
- Time management skills, multitasking ability, and adaptability to changing priorities.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills and a collaborative management style.

Location(s): Colombia : Bogota : Bogota

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.

  • IT Support Analyst

    hace 6 días

    Bogotá, Cundinamarca, Colombia Univision communications inc A tiempo completo

    TelevisaUnivision is the leading Spanish-language media company in the world! We’re investing in our content, our people, and our properties, which span digital, streaming, social, audio, linear and live events. We’re growing our offerings, building on the launch of our successful streaming platform ViX. We are actively seeking a IT Support Analyst -...

  • IT Support Analyst: Enterprise Tech

    hace 5 días

    Bogotá, Colombia Scotiabank A tiempo completo

    A leading financial institution in Bogotá, Colombia, is seeking an IT Support Analyst to provide specialized technical support for various technological incidents and requests. The role demands at least 2 years of experience in a similar position and proficiency in both Spanish and English, preferably at a B2 level. Responsibilities include managing...

  • IT Support Analyst

    hace 2 semanas

    Bogotá, Colombia Scotiabank A tiempo completo

    Requisition ID: Employee Referral Program – Potential Reward: $0.00 We are committed to investing in our employees and helping you continue your career at ScotiaGBS. Puesto: IT Support Analyst / IT - Vicepresidencia de Operaciones / ScotiaGBS Bogotá, Colombia Propósito Brindar soporte técnico básico y especializado para incidentes y requerimientos...

  • IT Support Analyst

    hace 7 días

    Bogotá, Colombia Scotiabank A tiempo completo

    Requisition ID: Thanks for your interest in ScotiaGBS, the best campus in Bogota. Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment. IT Support Analyst Provide basic and specialized technical support for technological incidents and requests related to the business units and departments of GBS Colombia...

  • IT Support Analyst

    hace 2 semanas

    Bogotá, Cundinamarca, Colombia Amadeus A tiempo completo

    Job TitleIT Support AnalystExternal Job Title: IT Support Analyst DCSPosition type: Fulltime Location: BOG (hybrid)About Your Business Area/Department:The Amadeus Global Customer Care group provides 2nd and 3rd Level Service Desk to support Amadeus Airline customers using Amadeus Products and Solutions (Reservation, Inventory, Ticketing, Departure control &...

  • IT Business Analyst

    hace 3 días

    Bogotá, Bogotá D.E., Colombia GlobalFlex HR Private Limited A tiempo completo

    IT Business Analyst / Agile Project Analyst (Remote – LATAM)Location:Remote (Mexico, Colombia, Brazil, Argentina preferred)Schedule:Must overlap with U.S. Eastern Time (Miami, FL)Industry:eCommerce | ERP | TechnologyEmployment Type:Full-TimeAbout the RoleA fast-growing eCommerce company in the pet health and wellness space is seeking anIT Business Analyst...

  • First-line IT Support Analyst

    hace 1 semana

    Bogotá, Colombia Arrive A tiempo completo

    **We’ve signed up to an ambitious journey. Join us!** - As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is...

  • Bilingual IT Help Desk Analyst – Onsite Support

    hace 1 semana

    Bogotá, Colombia PowerToFly A tiempo completo

    A leading tech company in Bogotá is seeking a Bilingual Help Desk Analyst to provide exceptional technical support. In this fast-paced role, you will resolve hardware, software, and system-related issues, ensuring timely responses to internal users. You'll be part of a dynamic team that values career growth and teamwork, focused on delivering top-tier...

  • IT Support Analyst

    hace 2 semanas

    Bogotá, Colombia Scotiabank A tiempo completo

    **Requisition ID**: 225393 **Employee Referral Program - Potential Reward**: $0.00 We are committed to investing in our employees and helping you continue your career at ScotiaGBS **Puesto: IT Support Analyst / IT -**_Vicepresidencia de Operaciones _**/**_ScotiaGBS Bogotá, Colombia_**: **_ Propósito_** Brindar un soporte técnico básico y...

  • IT Support Analyst

    hace 2 semanas

    Bogotá, Colombia Scotiabank A tiempo completo

    **Requisition ID**: 225354 **Employee Referral Program - Potential Reward**: $0.00 We are committed to investing in our employees and helping you continue your career at Scotiabank. **Puesto: IT Support Analyst / IT -**_Vicepresidencia de Operaciones _**/**_ScotiaGBS Bogotá, Colombia_**: **_ Propósito_** Brindar un soporte técnico básico y...