Project (Client Services) Mgr

**Job Duties and Responsibilities**:

- Creates and executes project work plans and revises as appropriate to meet changing needs and requirements. Develops statements of work, WBS, and overall project schedule.
- Identifies resources needed and assigns individual responsibilities, by managing and monitoring team’s availability.
- Manages day-to-day operational aspects of projects, including scope, schedule, budget and quality
- Effectively applies Fortinet’s methodology and enforces project standards.
- Minimizes Fortinet’s exposure and risk on projects.
- Ensures project documents are complete, current, and stored appropriately from beginning to end.
- Works closely with all customer-facing Fortinet functions, including sales, operations, order management, support to coordinate activities.
- Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.
- Accurately forecasts revenue, profitability, margins, bill rates and utilization
- Assures project legal documents are completed and signed
- Facilitates PS, Presales & SE team and client meetings effectively.
- Effectively communicates relevant project information to executive management.
- Resolves and/or escalates issues in a timely fashion.
- Understands how to communicate difficult/sensitive information tactfully
- Highlight areas of improvement and recommend changes in methods, processes and tools.
- Monitor and manage operational and customer satisfaction metrics to meet organizational goals.
- Handle project escalations and follow up on customer satisfaction surveys.
- Build and maintain strong relationships with the sales teams.
- Recruit, hire and retain engineers for professional services, so the implementation processes can continue.
- Maintain a great working atmosphere that allows personal and professional development to each one of the team members.
- Define, document, enforce and enhance processes that speed up time for PS engagement request from Pre-sales team.
- Collaboratively work with peers within Latin America and AMER region, in order to work on initiatives which can help to give better service to our customers, partners and the security community in general.
- Manage relationships with customers, partners and corporate organizations to enhance technical support processes and drive PS projects satisfaction.
- Establish, document and enforce processes that allow higher efficiency and productivity.
- Align strategies to proactively avoid potential issues in any of the pre-sales processes established.
- Constant follow up to processes making sure they are maintained properly.

**Qualifications (Education, Experience and Certifications)**
Bachelor / Engineering degree on Computer Science, Electronics or Telecommunications granted by a University recognized by the local Education System and/or Education Authority in the USA or Mexico.

**Knowledge, Skills And Abilities**
- Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.
- SALES: Typically requires 8 - 12 years of field sales experience.

Outstanding oral communication and presentation skills
- Strong familiarity with project management software, such as Microsoft Project. Experience as a Program Manager is a plus.
- Experience at working both independently and in a team-oriented, collaborative environment
- Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
- React to project adjustments and alterations promptly and efficiently
- Flexible during times of change
- Excellent conflict resolution skills
- Ability to think creatively to develop new solutions to problems.
- Ability to create a vision, establish a plan, and ensure plan execution through success.
- Ability to coach others.
- Experience in a Professional Services role in a networking/security company or equivalent education.
- Demonstrated leadership skills.
- Full knowledge of all relevant business policies and practices.
- Strong ability to energize and lead others.
- Previous experience leading teams is a must.
- Bilingual: Strong oral and written communication skills, both in Spanish and English. Ability to speak Portuguese is a plus.
- Good technical knowledge on computer networks and Internet security
- Excellent organizational skills.
- Adaptable and flexible, operating in a fast-paced, dynamic environment.
- Ability to work and take quick decisions under pressure.
- Willing to travel around 20% of the time.
- Speak fluent Portuguese in a 1 year term tops.