Director, Implementation Services

Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
**Join Visa: A Network Working for Everyone.**

Job Description**
Team Summary**

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.
**What the Director, Implementation does at Visa**:
In this role, you are expected to:

- Provide technical leadership for all project implementation activities for a complex and diverse client base, driving cross-functional delivery of systems and services to customers
- Provide functional responsibility for leading an Implementations team to increase knowledge sharing and learnings to enable consistent interaction with clients
- Provide leadership and strategic guidance during the various phases of project implementation and commercialization process to ensure all necessary tools, processes, procedures and staff are in place to support a successful implementation and rollout.
- Be a thought leader within the organization for how best to implement new Visa connectivity, products/services within Visa’s proprietary systems, relied upon by the Product and Technology organizations.
- Define and deploy implementation strategies that deliver effective, efficient and consultative support and project management that aligns to Business Development, Client and Client Services business goals and objectives.
Ensures that the Implementation team represents client needs to internal stakeholder organizations including Client Services, Technology, Sales, Product, Systems, Risk and Legal through accurate business requirements and ongoing advocacy.
- Establish and foster relationships with Client and internal stakeholders at all levels of staff and senior management.
- Stay current with industry and client trends and maintain a strong knowledge of Visa endpoints, products and services.
- Overall planning, directing and oversight responsibility of multiple projects, products and services or functions typically requiring the utilization or management of resources across multiple departments or functional areas.
- Lead by example and hold direct reports accountable for their development by utilizing the Visa Leadership Principles and Rewards and Recognition programs inclusive of Annual Review.
- Provide project management support to Visa clients and processors to ensure client expectations are exceeded.
- Manage non-routine, complex processing requests, as well as tactical and strategic customer initiatives.
- This position requires off scheduled work including late evenings / weekends in support of client and company configuration changes and associated post-production validation.
**Why this is important to Visa**:
The Director is responsible for providing project implementation leadership, oversight, and direction for implementations team. The role requires a keen insight into Visa-client connectivity and product offerings, best practices, and calls for deep collaboration and partnership with business leadership across Client Services, Technology, Sales, Product and other internal stakeholders.
**Projects that you will be a part of**:
Leadership of the Client Implementations unit responsible for managing a team of professionals comprising of Senior Project Managers and Project Managers delivering implementation of new Visa endpoint connectivity, products and services for Visa Client, Strategic Partners and Processors.

Qualifications**
What you will need**:

- Minimum of 12 years of success in progressive leadership roles in client facing roles ideally in the Payments industry
- Bachelor’s degree in Computer Science, Information Technology or equivalent work experience in a project management or role in software or financial services. Advanced degree (e.g. Masters/MBA/PhD) preferred.
- Proven track record of leading and driving a team of technical and/or professional services to achieve and exceed established goals and objectives
- Demonstrated strategic ability to solv