Sales Operation Customer Experience

**We help the world run better**

**In this role,**

The SAP Sales Operation Customer Experience for SAP CX Business is a member of the Global SAP CX Business Operations team.

In this role, you will provide ongoing support to the Regional SAP CX Line of Business leadership teams for all operational aspects such as driving the GTM and sales budget process, deploying the Franchise model, supporting the regular forecast cadence and providing ongoing and ad-hoc reports and analysis.

Strategic thinking, great communication skills, attention to detail and flawless execution are fundamental for this role.

The MEE Business Partner will be a self-starter with solid sales/program management and/or operations experience, enabling you to take on assignments at a senior level, with a proven ability to work in international cross-functional teams and to deliver high quality within deadlines.

**Expectations and Tasks**

I) Strategic skills & E2E Governance
- Drive GTM and budget planning for respective Business Areas and define operational business requirements. Align with GTM, Total Rewards, Controlling and Compensation teams to ensure consistent deployment of compensation and quota credit framework. Work with Sales management teams on consistent GTM execution; monitor progress

II) Focus on Sales Productivity
- Provide end-to-end operational support for the regional management teams, ensuring transparency on demand generation, pipeline, forecast, top deals, actuals and other KPIs
- Support the weekly bookings forecast and quarterly end race cadence - consolidate management calls, prepare a forecast and provide analysis and insight on key trends, risks and deviations.
- Prepare regular ad-hoc reports and analysis - translating data into insights and decisions.

III) Drive Sales Excellence
- Secure sponsorship and commitment from regional management teams to ensure consistent deployment of Sales Planning, Demand Management, Deal Execution, Forecasting and Performance Management in the Business Area. Drive transformation and coach the teams to reduce manual reports.
- Align with and leverage global/regional Operations and Controlling teams.
- Ensure consistent high data quality in all relevant systems

**Who you are**:
We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

**Education and qualifications/skills and competencies**
- Strategic thinker with problem-solving skills and hands-on analytical skills: Problem identification, data collection, thorough analysis, solution development, action planning and execution
- Organizational savvy - appropriately assertive, yet cool and respectful. Overcomes barriers within own organization, peer organization and virtual organizations
- Results Driven - confident, thrives on hard work and consistent challenge and is quick on his/her feet
- Team Oriented - builds strong relationships at every level of the organization and is a strong motivator who knows how to influence and get others to consistently do their best work.
- Fast-Paced - thrives in a demanding, quick turnaround environment where change and ambiguity are daily realities
- Proven track record of successful project management and delivery within an international matrix environment
- Advanced English language skills: other languages are a plus

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 375163 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.