Dispute Operation Manager

hace 2 semanas

Bogota, Colombia Jobs for Humanity A tiempo completo

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.

Company Name: Binance

**Job Description**:

- Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Swipe has partnered with major payment networks to enable individuals access to a full fiat channel for card payments through its licensed partner in the EU, MENA and LaTAM jurisdictions. Our mission is to enable customers to create crypto fiat card programs. It connects millions of customers to link their fiat/crypto wallet to Visa/Mastercard Schemes for online/offline payment.

**Responsibilities**:

- Supervise a team of risk operation analyst, manage customer complaints, develop effective communication to ensure appropriate policies, frameworks, trainings and controls exist that satisfies internal and external stakeholder’s needs
- Help resolve customer complaints in a timely manner and continually enhance dispute process with the issuing partners
- Ensure continuity of the business and prepare Weekly/Monthly report in a timely manner
- Lead Dispute Operation team and define goals, success metrics for the team members
- Suggest UX improvements and assist in the resolution
- Requirements:

- A fast learner with 5-8 years of relevant working experience;
- Expertise in working with products and business teams to unlock growth opportunities and managing financial crimes risk
- Experienced in Risk, fraud and Operation Excellence
- Experienced working in a fast-paced, high-growth fintech environment
- Familiar with end-to-end product/engineering related processes and protocols, such as design and methodologies, life-cycle compliance/risk controls, compliance case management, etc.;
- An analytical mindset to decision-making. You are analytical, objective and skilled at using metrics to drive decisions
- A strong sense of ownership, who can not only identify a problem but work with partners execute a solution.

**Working at Binance**
- Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
- Fast moving, challenging and unique business problems
- International work environment and flat organisation
- Great career development opportunities in a growing company
- Possibility for relocation and international transfers mid-career
- Competitive salary
- Flexible working hours, Casual work attire

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