Customer Service Specialist On-demand

hace 4 días

Cota Cundinamarca, Colombia Schlumberger A tiempo completo

The Customer Service Specialist On demand is responsible for ensuring the monitoring and On-Time Delivery of M&S, Inventory and Assets orders through proactive expediting of such orders throughout the Demand to Deliver order lifecycle (from the Netting to actual delivery at Field Location), and responsible for ensuring that Supply hubs(PSC, MCT, LCT, DSC) are delivering Efficient and Reliable service for SLB Operations
- Ensure on-time delivery for all orders in scope (M&S, Inventory, Assets)
- Proactively escalate to relevant stakeholders the requests in the Red Zone and ensure actions are taken for orders in the Red Zone to move to the next Leg of the Supply process
- Responsible for expediting of orders from requisition creation to Delivery at Field location
- Proactively follow up on order status with suppliers to ensure on time completion
- Cancel purchase orders in SLB systems (SWPS, GOLD, and Lawson) after consultation with internal / external suppliers
- Be competent on all Supply systems and track order status on internal systems (TMO - Track My Order, SSO Expediting Console)
- Inform Product Lines, PLSL and other stakeholders of any concerns or delays in the order delivery
- Follow up on Goods Receipt
- Proactively follow up on Goods Receipt for orders within GR due date
- Support on problem solving on Document-Flow-Management (DFM) cases or other Account Payable issues.
- Communicate order status to internal customers
- Comply and clean up open order report on a regular basis
- Compile / update expediting reports by suppliers, Product Line, location as required
- Continuous improvement and knowledge management
- Participate and contributes to SQ investigations led by SRE Efficiency team
- Propose documentation changes / improvements to process when required to SRE Efficiency team
- Track deviations and raise non-conformance in QUEST
- Uphold HSE, TCC, Code of Ethics, Gift Policy, Schlumberger Financial Manual (SFM), Blue Print

Management of office package, good english level, business administrator or similar careers

**Perks And Benefits**:
***International Opportunities****:
Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.

***Insurance****:
Health, vision, and dental insurance for you and your dependents available from day 1

**Diverse And Inclusive Culture****:
Our exceptional and diverse people are the pulse and spirit of who we are. Every day, you will enrich your knowledge in an environment where differences in thought, creativity and experiences are embraced.

***Hybrid Work****:
BlueFLEX offers you more flexibility for a better work-life balance and empowers you to continuously perform at a high level regardless of where you're working from. Check eligibility in job description.

SLB offers equal employment opportunity. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.

SLB ofrece igualdad de oportunidades en el empleo. Los Solicitantes cualificadoes son considerados sin distincion de raza, color, religion, sexo, orientacion sexual, identidad de genero, origen nacional, edad, discapacidad u otras caracteristicas protegidas por la ley.

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