Customer Support Agent

**About us**:
Gooten is a technology company that enables eCommerce businesses to easily access high-quality, global, on-demand manufacturing. We give businesses the tools to create products to sell online and manage orders across a multitude of stores and sales channels. Businesses powered by Gooten can source and identify new products and trends, run promotions, and track analytics on new and repeat purchasers, while focusing business efforts on what drives revenues - creating, developing and marketing brands and products.

By joining Gooten, you will become part of a global team that is dedicated to increasing company efficiency and revenue through design optimization and brand value.

At Gooten, we break down silos between marketing, sales, and customer success to deliver a more seamless experience for the e-commerce businesses on our platform. As the software that enables on-demand e-commerce for thousands of sites worldwide, our revenue model is simple - we thrive when our partners fulfill sales through our POD platform and manufacturing network.

**Your role**:
As a Partner Support Agent, you will join our quickly growing team. As the public face of Gooten, our agents are responsible for building and maintaining trust with our partners and manufacturers by providing thorough promp replies, keeping up to date on our product offerings and new tech integrations, ensuring our manufacturers meet their commitments, and treating each partner with exceptional care and empathy.

**How you'll power eCommerce**:

- Lead with empathy and be a representative voice for Gooten's Partners
- Resolve product or service-related inquiries by getting to the root cause of the issue
- Troubleshoot website and technology issues on behalf of our users and internal teams
- Educate our users, and provide continuous, actionable feedback to other Gooten teams
- Work cross-departmentally and cross-functionally to effectively solve issues reported by Gooten's partners
- Master all partner/team facing platforms and use them according to the guidelines
- Actively participate in group brainstorming sessions

**You should have**:

- 1+ years of previous experience in a support role or service industry is preferred, but not required
- Advanced written and oral English skills (C1)
- Exceptional communication skills, including the ability to make complicated things seem easy
- Reliable internet connection
- Ability to take ownership of challenging scenarios and find unique solutions
- Effective organizational and problem-solving skills
- Ability to work remotely across teams
- A performance-driven, getting-things-done mindset, motivated by results and growth

**PLEASE NOTE**: _This role requires availability to work 8-hour weekend shifts (Saturday and Sunday shifts are permanent, whichever 2 workdays can be your days off instead) and availability to work rotating 1-week shifts (8 am - 4 pm, 11 am -7 pm)._

**The really important stuff**:

- **Be part of the village**:We nurture a culture of open communication. Because our team is a collection of people from diverse backgrounds and cultures, we have seen a great level of cross-team cooperation. We are a globally distributed team, with individuals located in Europe, North America, and South America and we are energized by the diversity of thought our team brings to the table.
- **Care for your family**:We carry a comprehensive parental leave for new parents in our different geographies
- **Life in balance**:We're passionate about our work, yet we are believers in taking time to relax and recharge. We offer 30 days of paid time off (this includes holidays), so you're able to schedule breaks according to your beliefs and values
- **Continue learning**: We offer financial assistance for continuous development related to your current or future role in the company and are invested in helping you as a person and professional.
- **Take ownership**:Every teammate who joins Gooten receives meaningful equity in the company. Our people are directly responsible for our success and we want our entire team to benefit from what we are achieving together.