Customer Service Team Lead

hace 1 semana

Bogota, Colombia leadtech A tiempo completo

Life is too short to work for a boring company, so why don’t you join us? We are looking for a passionate Customer Service Team Lead with at least 3 years of professional experience in a similar position, who has the ability to lead, motivate and inspire others with strong relationship building skills to achieve and exceed goals. You will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, you will be the contact point for your agents and for other teams such as HR, Operations, Product, etc so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, you should lead by setting a good example and engage the team to achieve goals. Does that sound like you? But first, let’s break the ice **Who we are & what we do** At Leadtech, we work hard... and play harder Our mission is to bring forward new business ideas and empower employees to achieve their goals in the online business world. Since 2009, we have been fostering innovative and creative techniques across many industries, making us pioneers in online project management. Leadtech is dedicated to constant improvement and inspiring new ideas daily for the world we live in and the future to come. If you have a creative and innovative mind, Leadtech is looking for you Does this still look like your cup of tea? There’s more **Requirements**: Your expertise in a nutshell - Proven successful experience, at least, 3 years leading a Customer Service Team of 10-15 pax within a fast-growing environment. - In-depth knowledge of performance metrics. - Language Skills: Fluent in English and Spanish, both written and verbal. - Strong analytical skills and data driven mentality. Proficient level of Excel. - Creative problem solving and critical thinking skills with a bias towards action and an attitude of "doing things right". - Enjoy working as a true owner: assuming responsibility and commitment to ambitious goals and tight deadlines. - Excepcional communication, leadership and organizational skills. Able to communicate effectively, provide constructive feedback, mentorship and coaching. - Strong people focus. You enjoy building and developing teams even within challenging times, and know how to make complex decisions thinking on the whole team. - Ability to see the big picture and cascade it to the team to ensure continuous alignment with company/department goals. - Ability to work under pressure and to deadlines. **Hiring process** First step: 15-minute phone interview to get to know you Second step: Online interview with HR and your future manager to talk about the position and how we approach work. Third step: Second interview with the Customer Services Director. We’re looking forward to meeting you.

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