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Lead, Customer Orientation Partner

hace 3 semanas

Bogota, Colombia Coupa Software A tiempo completo

Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values:
**1. Ensure Customer Success** - Obsessive and unwavering commitment to making customers successful.

**2. Focus On Results** - Relentless focus on delivering results through innovation and a bias for action.

**3. Strive For Excellence** - Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

**LEAD, COMMUNITY EXPERIENCE - CUSTOMER ONBOARDING PARTNER (COP)** is accountable for managing the COP team globally and for setting up a successful customer onboarding.

Key Activities:

- Lead and manage a global team of 3-4 Customer Orientation Partners, focusing on their professional development and coaching them in their roles
- Oversee onboarding process (essentially an onboarding Project Manager), which includes: Coupa portals provisioning, Coupa portals training, and training registration
- Manage and track customer onboarding journey
- Audit onboarding and escalate when necessary
- Develop onboarding operational reports
- Interact with customers and assist with any onboarding issues or questions
- Cross-functional process compliance with Sales, Support Operations, and the Customer's dedicated Engagement & Value Managers
- Continuously improve the process
- Onboard new Designated Support Contacts for customers of a newly acquired company in the event of a merger or acquisition

**Requirements**:

- BS/BA required
- Excellent written and verbal communication skills; must be comfortable speaking with customers
- Excellent organization skills and detail oriented
- Ability to learn new tasks quickly
- Works well under pressure and managing multiple priorities and deadlines
- Takes ownership and drives projects to completion with mínimal supervision
- Prior experience in working and leading a customer-facing team

Colombia Resource Language Requirements:

- English and Spanish language capabilities; Portuguese or French is a plus

At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline.

We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches And much more

As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.
- Please be advised, inquiries or resumes from recruiters will not be accepted._