Customer Partner

**Why Kyndryl**

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

**Your Role and Responsibilities**

Kyndryl presents a ground-floor opportunity for consultants to make their mark with a new platform and unstoppable growth potential. Get re-energized with a fresh set of challenges, including large enterprise, fast-track infrastructure projects. Here, you can break out of the hierarchy and rewrite the rules for what comes next and be the standard-bearer in a new organization and new industry-leading brand. Join us to leverage your unstoppable growth potential and start building what can become your legacy.

**Key roles**:

- Employees in this specialty are responsible for the total client relationship with one strategic or several important clients.
- They plan and execute an effective relationship strategy and maintain effective long-term business relationships at the senior level with key decision makers and influencers.
- They identify and prioritize opportunities, focusing on innovation and on demand business; develop solutions strategies; and engage in consultative solution selling, involving business partners and influencers as appropriate.
- Employees in this role serve as the integrator before the client.
- They plan and facilitate and/or conduct complex negotiations reaching lasting agreements and commitments.
- Employees in this role are responsible for developing an effective account plan.
- They are responsible for revenue, wallet share, and client satisfaction in assigned accounts.
- The customer partner is responsible for both building the client relationships in its respective territory
- The customer partner should be a trusted advisor in their clients with deeply interlock with delivery partners to manage operation customers
- The customer partner is accountable for the financial success of engagements directly managed, as well as the generation of services revenue with the sales of new business

**Required Technical and Professional Expertise**
- The customer partner must have knowledge to support both sales of new business opportunities and the delivery sales
- It must understand large and complex services engagements, including appropriate methods and skills needed to solve business problems in the client's industry
- It must identify new business opportunities, works with the technical teams and its responsible for the business closing
- Experience in the creation, negotiation and sell of Hybrid Cloud Solutions and modernization and optimization solution to transform new business in the customer

**Preferred Technical and Professional Experience**
- The person should be able to perform advanced analysis including ROI and TCO from the customer view.
- The individual should be able to create technical and economical documentation, as well as defend in front of a C-level Audience.
- The individual should have sound knowledge of vendors and good relations with the ecosystem that may enable them to provide recommendations regarding best fit for specific scopes

**Required Education**

Bachelor's Degree

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

**Other things to know**

**Primary Job Category**

Consultant

**Role (Job Role)**

Associate Partner Incentive

**Employment Type**

Full-Time

**Contract Type**

Regular

**Position Type**

Professional

**Travel Required**

No Travel

**Company**

(Y013) Kyndryl Colombia SAS

**Is this role a commissionable / sales incentive based position**

Yes