Client Solutions Lead, Colombia

Responsibilities
TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

**About the team**:
At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time. The Spanish Speaking South America team (3SA) covers the Panlatam business out of Miami, Colombia, and 5 more countries in the region through our expansion partner IMS.

**About the role**:
We have an opening for a Team lead on our Client Solutions team who will be responsible for driving strategy and client service expectations within different verticals across the country and globally. They will partner closely with the head of sales and serve as the advocate for their category both internally and externally. They will manage a team of CSM's, and CSP's and be expected to work closely with our product team to find digital media solutions for the vertical/industry they represent. The Client Solutions Lead will have a deep knowledge of online media combined with excellent communication and analytical skills. Success in this position requires a focus on project/relationship management, education, measurement and the ability to tell a strong story that shows TikTok's unique and proven ability to drive client KPIs.

**Responsibilities**:

- Become an expert for your vertical / industry and be able to clearly articulate how TikTok can best serve these clients
- Collect and disseminate best practices and strategies across the Industry to vertical teams, both locally and globally
- Work closely with the sales team to win, maintain and grow strong client relationships with our largest advertisers
- Leverage data to identify consumer trends and create vertical best practices / playbooks that drive client business
- Coach Client Solutions Team on consultative, data driven campaign analysis and selling at scale
- Collaborate with leadership to establish a cohesive strategy for Sales and Client Solutions
- Maintain up-to-date knowledge of TikTok’s features and ad units and consult clients on TikTok product offerings and demonstrate expertise of product capabilities, measurement, attribution, and KPIs
- Establish processes to collect advertiser feedback to inform our product strategy
- Partner with cross-functional teams to develop, identify, and implement effective and scaleable process for our growing Client Solutions team
- Work directly with product & engineering teams to troubleshoot client issues.
- Identify needs and help to build scalable processes for our growing Client Solutions team
- Manage and develop a team of Client Solutions Team Leaders to deliver results against set goals
- Ensure a standard of excellence and flawless campaign execution across all teams within your Vertical / Industry

**Qualifications**:
**Qualifications**:

- Must be willing to work in Bogota
- At least 8+ years of experience in Client Solutions/client services roles in digital marketing -- biddable network experience a plus
- At least 5+ years of management experience of a team of 5 or more - experience managing managers a plus
- Previous experience in a vertical at a brand or agency
- Experience managing advertisers throughout the funnel with a deep understanding of their challenges
- Experience working in digital auction marketplaces with and understanding of how to execute effectively within them
- Experience building relationships with top marketing decision makers at brands and agencies
- Ability to proactively troubleshoot and problem solve quickly and through the proper escalation process
- Proactive attitude with excellent project management, organizational, and analytical skills
- Outstanding executive presence and communication skills, with demonstrated ability to engage C-level executives
- Experience with ad verification partners (IAS, DV, MOAT)
- Self-starter, a fast learner who has critical thinking
- Passion for TikTok marketing, and up for the challenge of building something from the ground up

TikTok is committed to creating an inclusive space where employees are valued for t