Client Solutions Planner

Responsibilities
TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, Mountain View, New York, Austin, London, Paris, Berlin, Dubai, Singapore, Jakarta, São Paulo, Seoul and Tokyo.

**Why Join Us**:
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

**About the team**:
At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time. The Spanish Speaking South America team (3SA) covers the Panlatam business out of Miami, Colombia, and 5 more countries in the region through our expansion partner IMS.

**About the role**:
**Responsibilities**:

- Develop plans for key clients with KPI deliverables in mind
- Support in media and creative strategy, planning, and implementation of campaigns to deliver against Client Goals
- Work with internal teams to guide inventory allocation
- Work with the Finance and Sales Ops team on any new client approvals
- Enter IO into Order Management System and track the progress from beginning to completion
- Verify accuracy of Internal IO and client insertion order
- Assist in pre-sale pipeline management, reporting, and opportunity accuracy in CRM system
- Keep sales apprised of all key issues, updated and relevant data throughout campaign process
- Work with Creator team to manage influencers for custom campaigns
- Support and work with the Brand Partnerships (Sales) Team on pre-sale research and pitch
- Support Client Solutions team in post-sales execution and reporting needs for clients
- Manage and grow post-sale client relationships with advertisers of all sizes

**Qualifications**:
**Qualifications**:

- 1-2 years of experience in account management / client services roles in digital marketing or ad tech - experience with auction-based ad networks
- Must be willing to work in Bogota, Colombia

**Preferred Qualifications**:

- Ability to analyze data and identify insights to assess campaign performance
- Have the ability to collaborate, work cross-functionally and communicate effectively across multiple business functions and geographies
- Demonstrated experience with digital media platforms, advertising metrics, and industry trends (Direct Response marketing, data and technology solutions, ad-tech, partnerships, etc)
- Proactive attitude with excellent project management, organizational, and analytical skills
- Experience diagnosing and solving technical problems with product and engineering teams is a big plus
- Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders
- Demonstrated experience presenting ideas
- Experience with Excel, experience with analyzing datasets and delivering insights

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.