IT Support Specialist

**IT Support Specialist**: - Functional area: Information Technology - Country: Colombia - City: Bogotá D.C. - Company name: Atlas Copco Colombia Ltda - Date of posting: Aug 8, 2025 **Your role**: The Support Specialist plays a pivotal role in delivering Group IT services across the Atlas Copco Group, serving as the frontline representative of IT while ensuring seamless behind-the-scenes operations. This role requires a proactive problem-solver with strong technical skills in hardware, software, and peripherals, exceptional communication abilities, and a focus on delivering outstanding end-user experience. By managing IT activities discreetly and efficiently, the Onsite Engineer ensures mínimal disruption to daily business operations while supporting the company’s digital transformation. **To succeed, you will need**: **Experience and Educational Requirement** - Extensive experience in successfully delivering and supporting IT services, ensuring reliable and efficient IT operations. - Proven ability to collaborate effectively with diverse, global teams, demonstrating cultural awareness and excellent communication skills to adapt to varied work styles. - Broad knowledge of technologies used within Atlas Copco and the wider IT industry, providing a strong foundation for troubleshooting and support. - In-depth technical expertise in troubleshooting PCs, laptops, and Windows environments, with experience using key support tools and diagnostic utilities. - Familiarity with IT standards and methodologies (e.g., ITIL, PMI, SDLC), particularly in areas such as incident and change management. - Comfortable working in a dynamic, highly matrixed global organization with shifting priorities, demonstrating adaptability and effective coordination. - University degree or equivalent experience; CompTIA A+ and/or ITIL Foundation certification are a plus. - Fluency in English, both spoken and written, is essential; proficiency in a second language is preferred **Key Competencies and Personal Attribute** - Customer-Centric: Understands customer needs and consistently strives to meet or exceed expectations. - Collaborative Team Player: A natural diplomat who fosters strong relationships with team members, customers, and stakeholders across regions. - Technical Problem Solver: Brings strong expertise in IT troubleshooting and support, ensuring efficient and reliable operations. - Methodical and Structured Achiever: Skilled in planning, organizing, prioritizing, and adapting to deliver results effectively. - Resilient and Adaptable: Thrives in a fast-paced, ever-changing digital landscape and inspires others to embrace self-sufficiency. - Innovative Mindset: Embraces the "there is always a better way" philosophy, promoting positivity, flexibility, and digital transformation. - Open-Minded and Globally Aware: Curious and eager to understand diverse perspectives and learn new approaches. - Aligned with Atlas Copco’s Core Values: Demonstrates Commitment, Interaction, and Innovation in all endeavors. **In return, we offer**: - **Ample Opportunities for Professional Development**: Access to ongoing training and mentorship for career growth within our global organization. - **Competitive Compensation**: A comprehensive pay package that recognizes your skills and contributions. - **Outstanding Company Benefits**: Inclusive of health coverage, retirement plans, and wellness support, designed to support you and your family. - **A Rewarding, Forward-Thinking Company Culture**: A culture that values innovation, collaboration, and diversity, where your contributions make a real impact. **Job location**: **On-Site** This role requires you to work on-site at our office in Bogotá, Colombia. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration. **Contact information**: Start your journey today